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2012
October
O
Optinet Customer Review
Optinet Customer Review
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Dear Customer,
As a valued customer, we are asking for your feedback on how well Optinet is meeting your needs. The answers are strictly confidential and will be used solely for the purpose of improving our service to you.
We recently created the position of a Relationship Manager, part of this survey will help us to improve his interaction with you.
This survey should not take longer than 2 minutes.
If you have questions at any time about the survey or the procedures, you may contact Andre Retief at +27 21 596XXXX.
Please start with the survey now by clicking on the
Continue
button below.
How satisfied are you with Optinet's service overall?
Please rate us with 1 being the least favourable and 10 being the best.
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10
*
Overall
Do you feel that your current services are generally competitively priced?
Please rate us with 1 being not competitive and 10 being very competitve.
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10
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Pricing
*
Would you like to more information on what Optinet can offer with regards to:
Security
Hosting
Voice
Bandwidth:local/international/internet access
Desktop Support
None
Other
How would you rate your Relationship Manager's understanding of the Optinet products?
Please rate us with 1 being the least favourable and 10 being the best.
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Product Knowledge
How well do you think your Relationship Manager understands your business/business needs?
Please rate us with 1 being the least favourable and 10 being the best.
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Business understanding
*
How often would you like interaction with your Relationship Manager?
Weekly
Monthly
Quarterly
Annually
Ad hoc/Problem management
How responsive is your Relationship Manager to your needs?
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Responsiveness
Any additional comments/suggestions:
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