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  1. Surveys
  2. 2013
  3. November
  4. O
  5. Ovolab Project Satisfaction
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Exit Survey
 
 
Hello,

We believe that customers who complain are our best friends because they care enough to give us the opportunity to improve.

We'd be very grateful if you would take a few minutes to complete this survey. We trust it will help us serve you better in the future.

All provided responses will be strictly confidential.
If you have questions about the survey or the procedures, you may contact Matteo Da Pont at any time.

It will take approximately 4 minutes to complete the questionnaire.
Thank you very much for your time and support. Please start with the survey now by clicking the Continue button below.
 
 
Please rate your experience with Ovolab on your project, ${proj}, according to the following criteria:
unacceptable poor average good very good excellent don't know
* Quality of the result:
* Responsiveness:
* Professionalism:
* Ease of doing business with Ovolab:
* Ability to understand your needs:
* Ability to provide valuable advice:
* Development expertise:
* Adherence to schedule:
* Adherence to cost:
* Value for money:
 
 
We will now ask you one question regarding ${accountmgr}, who was assigned to you as your account/project manager.

Please indicate how much you agree with the following statements about your assigned account manager:
strongly disagree somewhat disagree just about right somewhat agree strongly agree not applicable
Provides the level of service that I require:
Provides the level of communication that I require:
Returns email correspondence and calls in a timely manner:
Is easily accessible:
Is a proactive, strategic thinker:
Is reactive to my requests and immediate needs:
Keeps me up-to-date on my project's status:
Treats me in a courteous and considerate manner at all times:
 
 
 
Did you experience any conflict situations concerning the project? If yes, please describe.
   
 
 
We will now go back to asking you a few questions about your experience with Ovolab and possible future needs.

What are the services that you are most interested in, when relying on a company like Ovolab to develop your products?
not interested maybe interested
* Feature definition and strategy
* Development
* User interface and user experience design
* Marketing
* Testing and quality assurance
* Porting existing products to other platforms
* Product maintenance plan
* Sales/review reporting and analysis
 
 
Ovolab offers some services which you might have or might have not used for your project.

Were any of these services offered to you by your account manager at Ovolab?
Yes and I used the service Yes but I wasn't interested No and I wasn't interested No but I would have been interested N/A
Feature definition and strategy
Development
User interface and user experience design
Marketing
Testing and quality assurance
Porting existing products to other platforms
Product maintenance plan
Sales/review reporting and analysis
 
 
 
How can we help you further in order to be successful with your products?
   
 
 
 
* How satisfied are you with the service you received from Ovolab?
 
very dissatisfied
 
somewhat dissatisfied
 
neither satisfied nor dissatisfied
 
somewhat satisfied
 
very satisfied
 
 
 
If you could do one thing to improve your working relationship with Ovolab, what would it be?
   
 
 
 
Any additional comments about Ovolab you would like to share?