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part 2 Pharma Survey

Pharmacy Benchmark Survey Three: Employment and Remuneration
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Exit Survey
 
 
Take part in the Pharmacy Benchmark Survey and earn 800 Reward Points for Amazon Vouchers!

Dear sir/madam,

CIG Research (a division of Communications International Group and publisher of Pharmacy Magazine, Training Matters, P3 and Independent Community Pharmacist) is conducting a programme of research covering key aspects of your pharmacy business and your views on its operation, and we'd greatly appreciate your help with this study. The survey is in three parts, and you may already have completed surveys 1 and 2. If you haven't, you can do this by returning to the invitation email and clicking on the separate links to each of these:

1. Your views on retail pharmacy in the UK and your own role
2. Your views on the professional associations supporting this sector
3. Employment and remuneration survey

This research will build into the single most comprehensive benchmarking study of its kind, and our intention is to run it as an annual study to monitor changes in different parts of the market, across different job roles and demography. YOU MAY CHOOSE TO REMAIN ANONYMOUS. If you choose to include your contact details, they will be completely confidential to CIG Research and will not be used for any other purpose than to monitor your reward points and to send you each survey.

Each of the three surveys will take 10-15 minutes to complete, and you will earn 200 Award Points for completing each, plus a bonus of 200 points for completing all three. Together with points you have already accrued, you can redeem these for Amazon vouchers worth £20 for every 500 points.

Please start with the survey now by clicking on the Continue button below.
Your help is greatly appreciated.

Yours faithfully

Adrian Wistreich
Research Director
.

 
 
 
Do you think you are working more or fewer hours than you were a year ago?
 
Far more
 
A little more
 
About the same
 
Slightly fewer
 
Far fewer
 
What is the reason for this?
 
 
What proportion of your time do you spend doing each of the following?
None 20% or less 21-40% 41-60% 61-80% 81-100%
Dispensing prescriptions
Carrying out consultations in the consulting room
Dealing with customers and their healthcare needs
Stock management
Training
Business management
 
 
 
Do you do additional work outside of paid hours?
 
Yes - CPD/training
 
Yes - work relating to the running of the business
 
No
 
 
If so how many unpaid hours do you work in a typical week?
Unpaid overtime
-
 
 
 
Why do you usually have to do unpaid work for the pharmacy?
 
Unable to complete in a work day
 
Unable to delegate certain tasks
 
Lack of funds to pay for extra staff or hours
 
Other
 
 
 
Are you required to be on call?
 
Yes
 
No
 
 
 
Do you receive payment for being on call?
 
Yes even if not called out
 
Yes only when called out
 
No
 
 
 
Does your company use pre-set pay bands or scales for paying staff?
 
Yes
 
No
 
 
 
How is progression in salary grade determined at your pharmacy?
 
Incremental system
 
Companys performance
 
Personal performance
 
By job title
 
Professional development
 
Education upgrade
 
Years in practice
 
When the company can afford it
 
Other

 
 
 
Is you income from this pharmacy based on an hourly rate or do you receive a salary?
 
Hourly rate
 
Salary
 
Other
 
 
What is your hourly income in £ sterling?
   
 
 
In a calendar year, how often does your pharmacy conduct the following:
Quarterly Six monthly Annually Less than once a year Irregularly/varies Don't know Never
Performance appraisals
Reward appraisals
 
 
 
In the last calendar year, did you receive an increase in remuneration (your basic pay excluding benefits)?
 
None
 
1-4%
 
5-9%
 
10-14%
 
15-19%
 
20-24%
 
25-29%
 
30-39%
 
40-49%
 
50% plus
 
Other
 
 
 
Please indicate why your remuneration was increased:
 
Increase in salary band
 
Cost of living increase
 
Performance related
 
Promotion
 
Sales bonus
 
Recognition of participation in professional development
 
Dividend from company
 
Other

 
 
 
In the last calendar year, in addition to your basic pay, did you receive any taxable benefits or incentives?
 
Company car
 
Car allowance for your own car
 
Dividends
 
Shares in the company
 
A company loan
 
Healthcare package
 
Professional Indemnity fees
 
Reimbursement of professional/membership fees
 
Travel allowance
 
Company mobile phone
 
Reimbursement of mobile phone charges
 
None
 
Other

 
 
 
In addition to taxable benefits do you receive other (non-taxable) perks?
 
Free parking
 
Attendance fees at conferences
 
Travel expenses
 
Discount on purchases from the pharmacy
 
Free products
 
None
 
Other

 
 
 
Are you entitled to paid sick leave?
 
Yes
 
No
 
 
How many days per year are you entitled to for paid holidays?
Allocated vacation days
-
 
 
In the average week how many scheduled hours do you work?
Week days
-
Weekends
-
 
 
 
In a typical week, do you work any overtime hours?
 
Yes
 
No
 
 
What is your hourly rate for overtime work?
Week days
-
Weekend
-
 
 
 
How many branches/pharmacies do you work in (for your current job)?
 
1
 
2
 
3
 
4
 
5 plus
 
 
 
Do you have other paid work outside of pharmacy employment?
 
Yes
 
No
 
 
What proportion of your total income does your pharmacy work represent?
Percentage of pharmacy income
-
 
 
 
In the last calendar year, did your salary band fall within:
 
< £10K
 
£10 - £12,999
 
£13 - £14,999
 
£15 - £19,999
 
£20 - £24,999
 
£25 - £29,999
 
£30 - £34,999
 
£35 - £39,999
 
£40 - £44,999
 
£45 - £49,999
 
£50 - £54,999
 
£55 - 59,999
 
£60 - 69,999
 
£70 - 79,999
 
£80,000 plus
 
 
In your view, how would you say that your remuneration package compares to:
Much better Somewhat better About the same Somewhat worse Much worse
A similar job in another pharmacy business
Similar level jobs in other healthcare sectors
 
 
How satisfied are you with each of the following:
Completely Very Fairly Not very Not at all N/A
Your basic salary
Your overtime payments
The number of basic hours you work
The number of paid overtime hours you work
The number of unpaid overtime hours you work
Your holiday entitlement
Your overall package
 
 
 
* What is your job title?
 
Pharmacist Proprietor
 
Non-pharmacist Proprietor
 
Pharmacist Manager/Supervisor
 
Non-pharmacist Manager/Supervisor
 
Pharmacist
 
Locum Pharmacist
 
Accuracy Checking Technician
 
Pharmacy Technician
 
Medicine Counter Assistant / Pharmacy Assistant
 
Dispensing Assistant
 
Sales Assistant
 
Other
 
 
 
Are you responsible for managing the business in this pharmacy/pharmacy group?
 
Yes I am responsible
 
Yes I contribute to business management
 
No
 
 
 
Does this business have a formal business/financial plan?
 
Yes
 
No
 
 
 
Who prepares this business plan?
 
I am solely responsible for generating it
 
I am responsible with others
 
I am not responsible but have an input
 
I have no responsibility
 
 
 
In the past year what was your total number of scripts?
 
Under 1000
 
1000 - 2,999
 
3000 - 4,999
 
5000 - 6,999
 
7000 - 8,999
 
9,000 - 10,999
 
11,000 - 12,999
 
13,000 - 14,999
 
15,000 plus
 
Don't know
 
 
In the last year, what proportion of total turnover was generated by scripts?
up to 20% 21-40% 41-60% 61-80% 81-100% Don't know
Script turnover
 
 
In the last year, what proportion of total pharmacy profit was generated by scripts?
0-20% 21-40% 41-60% 61-80% 81-100% Don't know
Total profit
 
 
How many staff have left their jobs in this pharmacy in the last year?
Number (if none, write 0)
Pharmacists
Pharmacy Technicians
Medicine Counter Assistants/Sales Assistants
 
 
What were the main reasons for staff leaving?
Pharmacists Technicians Assistants
Work closer to home
Increase or decrease in work hours
Maternity leave
Higher pay
Employment outside of the pharmacy profession
Other
 
 
 
How difficult has it been to recruit new staff?
 
Extremely
 
Very
 
Fairly
 
Not very
 
Not at all
 
None recruited
 
 
 
Which of the following factors are most influential in recruitment? Please drag and rank the following in order of importance:
Drag your choices here to rank them
     
     
     
    In the last year, what was the turnover of this pharmacy business?
     
    up to £399,999
     
    £400,000 - £ 499,999
     
    £500,000 - £ 599,999
     
    £600,000 - £ 699,999
     
    £700,000 - £ 799,999
     
    £800,000 - £ 899,999
     
    £900,000 - £ 999,999
     
    £1,000,000 - £1,999,999
     
    £2,000,000 - £2,999,999
     
    £3,000,000 - £3,999,999
     
    £4,000,000 - £4,999,999
     
    £5,000,000 plus
     
    Don't know
     
     
     
    How much has turnover changed in the last year?
     
    Increased 50% or more
     
    Increased 30-49%
     
    Increased 10-29%
     
    Increased 1-9%
     
    Remained the same
     
    Dropped 1-9%
     
    Dropped 10-29%
     
    Dropped 30-49%
     
    Dropped 50% plus
     
     
     
    How much do you expect turnover in the pharmacy to change in the next 12 months?
     
    Increase 50% or more
     
    Increase 30-49%
     
    Increase 10-29%
     
    Increase 1-9%
     
    I expect it to remain the same
     
    Drop 1-9%
     
    Drop 10-29%
     
    Drop 30-49%
     
    Drop 50% plus
     
     
     
    How much have profits in this pharmacy changed in the last year?
     
    Increased 50% or more
     
    Increased 30-49%
     
    Increased 10-29%
     
    Increased 1-9%
     
    Remained the same
     
    Dropped 1-9%
     
    Dropped 10-29%
     
    Dropped 30-49%
     
    Dropped 50% plus
     
     
     
    And how much do you expect profits to change in the next 12 months?
     
    Increase 50% or more
     
    Increase 30-49%
     
    Increase 10-29%
     
    Increase 1-9%
     
    I expect profits to remain the same
     
    Drop 1-9%
     
    Drop 10-29%
     
    Drop 30-49%
     
    Drop 50% plus
     
     
     
    Please indicate what your personal investment in the business is:
     
    Property
     
    Cash
     
    Debt finance
     
    Prefer not to answer
     
    Other
     
     
     
     
    Would you be prepared to participate in future research conducted by CIG Research on an occasional basis? For your assistance, you will be awarded Reward Points which can be redeemed for Amazon Vouchers.
     
    Yes
     
    No
     
     
    Optional – please complete only if you wish to receive 200 Reward Points
    First Name : 
    Last Name : 
    Pharmacy name : 
    Address  : 
    Address 2 : 
    Address 3 : 
    Postcode : 
    Mobile phone  : 
    Email Address :