Perception of PSA by GEFCO

We have created a short survey who should be answered by members of GEFCO involved direclty or indirectly with PSA.The objective of this survey is to analyze how PSA is perceived and highlight the axes of improvement that PSA could take into account in order to improve the management of the contract relationship between, GEFCO and PSA.
For any questions/issues, please contact: [email protected]
Thank you very much for your time and support.

* Where are you located?

What is your position?

Compared to other customers, how would you evaluate:

	1 (Worst in class)	2	3	4	5	6	7	8	9	10 (Best in class)
* The global relationship you have with PSA

* The involvement of PSA in the relationship

* The attitude and ethics of PSA staff

* The coordination between PSA and GEFCO

* The easiness to contact someone specific at PSA

* The easiness to get data you need from PSA

* The quality of the data provided by PSA

* The accuracy of the data provided by PSA ( forecast accuracy...)

* The data shared between PSA and GEFCO

* The ability of PSA to face internal issues ( production peaks, strikes...)

	1 (Worst in class)	2	3	4	5	6	7	8	9	10 (Best in class)
* The organizational process set up between GEFCO and PSA

* The easiness to implement new process/innovation with PSA

* The innovation desire of PSA to improve our mutual performance

* The understanding of your constraints by PSA

* The compliance of PSA to your deadlines

* The contract compliance from PSA side

* The litigation management between PSA and GEFCO

How would you evaluate:

According to you, what are the weak points of PSA regarding the transportation management?

What would you recommend to improve our relationship?

What would you recommend to improve our communication system?

Which process/innovation would you like to implement with PSA?