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Dear Members of Parliament/Parliamentary staff
The Strategic Outcome of the Parliamentary Information Centre is to provide seamless access and dissemination of current, relevant and quality information and knowledge resources and services. The Centre is seeking Members of Parliament and Parliamentary staff feedback about our services and products in terms of Currency, Relevancy and Quality.
This information will enable us to lean about things that we are doing right and where we still need to improve. To achieve this we need your assistance and we kindly ask that you take a few minutes to complete our short client satisfaction survey.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact the PIC at (021) 403 2141/2/3 or by email at [email protected].
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below. |
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| Timeliness – Information is provided on time as promised |
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| Self-sufficiency – The PIC Website enable me to locate information on my own |
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| Skilling – The PIC has easy-to-understand guides that allow me to find information on my own |
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| Awareness – The PIC helps me stay abreast of developments in my field(s) of interest |
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| Verifiable - Information received from the PIC has clear dates and lists of references/sources consulted |
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| Adequacy - The PIC provides all relevant information requested. I do not have to seek supplementary information elsewhere |
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| Immediacy – The PIC provides online help when needed |
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| Trustworthy - The PIC provides information that is trustworthy |
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| How often do you conduct surveys? |
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