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The Office of the Chief Information Officer [CIO] is assisting the PIRSA’s decision makers in their digital capability assessment and strategic planning. You are nominated as one of the stakeholders to take part in this planning process. We would like to meet with you to get better understanding of the PIRSA’s business, future directions and digital needs. The general topics we discussed in the meeting are Context, Customer Perspective, Process Perspective, Financial Perspective, Technology and Information Perspective, Learning and Development Perspective, and Future View.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below. |
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| What is your role? What is the role of your unit? | | |
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| How many staff are working in your business unit (FTE and contractors)? | | |
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| How many are ICT workers? | | |
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| Does your unit have a current business plan? If so, what are its key areas of focus? | | |
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| What key business transformation activities or projects will you be working on this financial year? | | |
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| Who are your key customers (internal and/or external)? | | |
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| What type of business interactions do you have with them (simple transactions / complex cases)? | | |
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| How are these carried out (online, offline, face-to-face, etc)? | | |
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| Do you measure customer satisfaction? If so, what is the current level? | | |
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| How else do you know you are meeting your customers’ expectations? | | |
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| Are you experiencing any customer pressure to shift or refocus on certain service delivery channels (e.g. phone to online)? | | |
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| What key business as usual processes / activities does your unit need to do well to be successful? | | |
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| How well do you think they are being performed? | | |
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| How do you know that is the case? | | |
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| How often do you review your key services (are they up to date)? | | |
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| How do your processes support different customer service channels (are they the same or different)? | | |
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| How much of your unit’s capacity is focused on business as usual vs transformational or continuous improvement projects / activities? | | |
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| How are non- Business as Usual [BAU] activities / projects funded (corporately bidding process)? | | |
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| How does ICT support your unit in achieving its savings targets? | | |
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| How is ICT governed in your organisation (small vs big purchases)? | | |
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| How does your unit procure ICT equipment, software and services (process)? | | |
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| Are you planning or do you see the need for your unit to make significant ICT investments in the near to mid-term future (1-3 years)? | | |
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| What ICT systems support your unit’s key business processes? | | |
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| How does ICT support your staff working together? | | |
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| What’s working well, and what’s not working so well and why(risks / issues)? | | |
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| Does your ICT enable collaboration eg wikis, document co-authoring, blogging? | | |
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| In the near future, are you planning to source any services from an external service provider (e.g. cloud based providers)? | | |
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| How many workers require ICT competencies beyond simple outlook and office applications? | | |
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| Does your unit face sustainability risks such as an ageing workforce? | | |
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| What are you doing to mitigate those risks (knowledge transfer, mentoring, succession planning)? | | |
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| Is your unit’s workforce capability well positioned to deliver transformational or continuous improvement projects / activities? | | |
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| How confident are you that your line managers (reports) have the right skills, competencies and experience to effectively manage your units use of ICT? | | |
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| How confident are you that your staff have the right skills, competencies and experience to effectively make use of your unit’s ICT? | | |
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| How confident are you that your managers have the right skills, competencies and experience to effectively govern your organisation's use of ICT? | | |
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| How confident are you that you have the right skills, competencies and experience to effectively govern your unit’s use of ICT? | | |
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| How is ICT reflected in your units planning practices (people, processes and technology dimensions)? | | |
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| Looking forward – what do you think might be different about PIRSA’s business in 1-3 and 3-5 years? | | |
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| What are the drivers for that possible future? | | |
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| What do you think your business will need to do to adapt to that future possibility? | | |
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| Can you comment on your views about PIRSA have the capability and capacity to successfully adapt to that future? | | |
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| If you were able to suggest one improvement to senior management about how to position PIRSA for the future – what would that be? | | |
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| As a point of reference, can you suggest any other similar business peers we should talk to in other jurisdictions regarding their views? | | |
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| Is there anything else you would like to add or comment on? | | |
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