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  1. Surveys
  2. 2011
  3. July
  4. P
  5. Pivot Customer Service Survey - Production Team
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Exit Survey »
 
 
Hello!

You are invited to participate in an in-house survey gauging satisfaction in our production and program support processes.

Your participation in this study is completely voluntary and you may withdraw at anytime, however, any feedback you provide here can help us to continue to improve on our processes at the Central Office. The information we receive will be used for our own internal audit only.

It will take less than 15 minutes to complete the questionnaire.

If you have questions at any time about the survey or the procedures, you may contact Paloma Figueroa at 415.644.3410 or by email at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
Overall, what is your current level of satisfaction with this year's production process?
Extremely Satisfied Satisfied Dissatisfied Extremely Dissatisfied No Opinion
* I am...
 
 
 
Overall SatisfactionImportant to the Success of the Project/Training
Not SatisfiedVery Satisfied
Not ImportantVery Important
1234512345
Coordination + communication
Material turnaround
On-time delivery
Quality of the materials
Material request responsiveness
Issue/problem resolution
 
 
 
Are you more or less satisfied with our process this year (10-11) than the previous year (09-10)?
 
 
Great! Can you please provide us with one or two examples of how we've improved our service to you this year?
   
 
 
We're sorry you feel that way. Can you please provide a few examples of how and when we have not been able to live up to your expectations?
   
 
 
Communication + Pre-Training Support


* Do you know who to contact at Pivot Central for your different training support needs?
 
Yes, I know exactly who can help me.
 
Sometimes, I usually have to ask around first.
 
No, I don't know who to go to for help with my specific needs.
 
Other
 
 
 
 
* For the following question, please rank (1-3) your preference.

Do you prefer that we contact you with questions and material requests via...
Phone Only
Email Only
Phone or Email
 
 
How satisfied are you with our current system of soliciting from you information about the materials for your trainings:
Very Unsatisfied Unsatisfied Satisfied Very Satisfied Neutral
 
 
 
 
Any way we can make this process more efficient?
   
 
 
 
Which way(s) would you prefer to submit you material requests?
 
By filling out a template/form that exists online each time
 
By sending us an email whenever you have a request
 
By calling us whenever you have a request
 
By going onto Salesforce and updating the event record on the calendar
 
Other
 

 
 
Modules + Materials

Please rate how strongly you agree with the following statements:
Strongly Disagree Disagree Agree Strongly Agree No opinion
The four week lead time for submission of materials works for me.
I have successfully used the Microsoft Word template for PD materials.
I am comfortable with creating my own camera ready modules for printing.
I am comfortable and happy with the editing process.
I am interested in the option of paperless materials.
For ELC/Masterful, I find the Presenters Kit (with marketing materials and other training supplies for the year) useful and would like to receive another one this year.
 
 
 
If you disagree with any of the statements above, can you tell us why?
   
 
 
 
Do you have any other suggestions or comments that you would like us to consider?
   
 
 
 
Name
   
 
 
 
What region are you location in?
 
Northern California/Bay Area
 
Central Valley
 
Southern California
 
 
 
Specifically, where does your work intersect with ours?
 
During the content development stage
 
During the materials development stage
 
During the training day coordination stage
 
During the post training/meeting stage
 
Other
 

 
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