PMA Survey

As a valued DME Elevators & Lifts customer, you are invited to participate in our Planned Maintenance Agreement survey. Please know your feedback is always kept confidential and will only be used to improve our service. We greatly appreciate your valuable insights.

To start with the survey now, click on the Continue button below.

What type of elevator or lift do you own?

Elevator

Stair Lift

Wheelchair Lift

Where is your elevator or lift located?

In my home

In my business/public area

Overall, how satisfied are you with the service provided through the DME Planned Maintenance Agreement?

Very Satisfied

Somewhat Satisfied

Somewhat Unsatisfied

Very Unsatisfied

How did you feel when communicating with the service representative over the phone:

How did you feel about the maintenance visit in your home:

Which aspects of the maintenance plan are most important to you?
Please rank (1-5) the following in order of importance, 1 being most important, 5 being least important:

I like the peace of mind it gives me, ensures safe, reliable performance
I want to protect my elevator/lift investment, and extend the product's life
I will receive priority service
I can save money on service and parts
I value the consistent relationship with DME, they are familiar with my equipment

When considering the overall value of the Planned Maintenance Agreement you purchased, did you feel it was

An exceptional value, worth more than you paid for it

A good value, worth about what you paid for

A poor value, worth less than you paid for it

Based on your experience with DME Elevators & Lifts, would you recommend us to a friend or colleague?

Definitely Will

Probably Will

Probably Will Not

Definitely Will Not

How likely are you to renew your Planned Maintenance Agreement?

Definitely Will

Probably Will

Probably Will Not

Definitely Will Not

Please share with us any comments, suggestions or concerns, so we can continue to improve