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2015
August
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PMA Survey August
PMA Survey August
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As a valued DME Elevators & Lifts customer, you are invited to participate in our Planned Maintenance Agreement survey. Please know your feedback is always kept confidential and will only be used to improve our service. We greatly appreciate your valuable insights.
To start with the survey now, click on the
Continue
button below.
What type of elevator or lift do you own?
Elevator
Stair Lift
Wheelchair Lift
Where is your elevator or lift located?
In my home
In my business/public area
Are you aware that your elevator/lift came with a Planned Maintenance Agreement from DME Elevators & Lifts?
Yes
No
Which benefits of a Planned Maintenance Agreement would you find attractive and make you consider purchasing a plan extension that would cover your equipment maintenance after the 1st year?
Please rank (1-5) the following in order of importance, 1 being most important, 5 being least important:
I want the peace of mind it gives me, ensures safe, reliable performance
-- Select --
1
2
3
4
5
I want to protect my elevator/lift investment, and extend the equipment's life
-- Select --
1
2
3
4
5
I want to receive priority service
-- Select --
1
2
3
4
5
I want to save money on service and parts
-- Select --
1
2
3
4
5
I value the consistent relationship with DME, they are familiar with my equipment
-- Select --
1
2
3
4
5
How likely are you to consider signing up for a Planned Maintenance Agreement with DME?
Definitely Will
Probably Will
Probably Will Not
Definitely Will Not
If not, please tell us why
Would you like to receive more information about the Planned Maintenance programs we offer?
No
Yes, you can email me at the following address
If you have ever contacted/been contacted by a DME Customer Service Representative over the phone, please tell us about your experience:
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
N/A
The representative was knowledgeable
The representative was helpful and courteous
The representative was professional
Overall I am satisfied with the service representatives
If you have ever had a DME Technician service or maintain your equipment, please tell us about your experience:
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
N/A
The service technician was professional and presentable
The service technician was knowledgeable in their trade
The service was completed in a timely manner
The visit was thorough and performed as expected
Overall I am satisfied with the service technician's visit
Based on your experience with DME Elevators & Lifts, would you recommend us to a friend or colleague?
Definitely Will
Probably Will
Probably Will Not
Definitely Will Not
If not, please tell us why
Please share with us any additional comments, suggestions or concerns, so we can continue to improve
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