This free survey is powered by QUESTIONPRO.COM
  1. Surveys
  2. 2010
  3. May
  4. P
  5. Post Event Guest Evaluation

Post Event Guest Evaluation

Cleveland Country Club
 
 
Thank you for allowing us to host your recent event. So that we may improve our service, please take a moment to evaluate our performance. As you think about your event, please do so in three phases: Pre-Event, Event and Post-Event. Although you or your actual on-site contact may have worked with the same person through several phases, please rate their performance separately during each phase. Please skip any questions that do not apply to your event.





We look forward to serving you again.

 
 
I - Pre-Event Phase




These questions pertain to the Pre-Event Phase of your event; The period immediately after your event was confirmed. This includes all planning, discussions and preparations leading up to the actual event.

Club associates:
Agree Somewhat agree Neutral Somewhat disagree Disagree N/A
Contacted you at the appropriate time for your event planning?
Understood your problems and offered creative solutions?
Were flexible enough no matter how often plans changed?
Offered choices which could be accommodated within your budget?
Please rate your pre-event/tasting meeting experience:
 
 
Satisfied Somewhat satsified Neutral Somewhat dissatisfied Dissatisfied N/A
How satisfied were you with our overall performance during the planning of your event?
 
 
Other comments regarding the Pre-Event Phase?
   
 
 
II - Event Phase





These questions pertain to the Event itself; Everything from start to finish of the event.





Club associates:
Agree Somewhat agree Neutral Somewhat disagree Disagree N/A
Were friendly and efficient?
Demonstrated a consistently high level of service?
Delivered services on time and as promised?
 
 
Satisfied Somewhat satsified Neutral Somewhat dissatisfied Dissatisfied N/A
How satisfied were you with our overall performance during the Event Phase?
 
Please rate:


Excellent Good Average Below average Poor N/A
Cleanliness/condition of meeting space:
Comfortable meeting environment (lighting, temperature, noise, etc.):
Overall presentation/quality of food and beverages:
Taste and appeal of food:
 
 
Other comments regarding the Event Phase?
   
 
 
 

III - Post Event Phase




These questions pertain to the Post-Event Phase: This includes club follow-up and billing.
 
 
Agree Somewhat agree Neutral Somewhat disagree Disagree N/A
The business office associates communicated interest in your event?
The billing process was accurate?
The billing process was timely?
The billing process was understandable?
 
 
Excellent Good Average Below average Poor N/A
Overall, how would you rate your post-event experience at the Cleveland Country Club?
 
 
Satisfied Somewhat satsified Neutral Somewhat dissatisfied Dissatisfied N/A
Overall, how satisfied were you with the performance and services of the Cleveland Country Club?
 
 
Other comments regarding the Post-Event Phase?
   
 
 
If you were planning another event in this area, how likely are you to use the Cleveland Country Club services again?
 
Very likely
 
Somewhat likely
 
Neither likely/unlikely
 
Somewhat unlikely
 
Very unlikely
 
 
Throughout the entire event experience, did you encounter any problems?
 
Yes
 
No
 
 
If yes, please describe the problem.
   
 
 
If yes, which of the following statements best describes your feelings about the action taken by the club to resolve your problem(s):
 
Satisfied
 
Somewhat satsified
 
Neutral
 
Somewhat dissatisfied
 
Dissatisfied
 
N/A
 
 
Are there club associates you would like to recognize for outstanding service?
   
Survey Software Powered by QuestionPro Survey Software