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  1. Surveys
  2. 2013
  3. May
  4. P
  5. PPG Service
0%
Exit Survey
 
 
Hello:

In our effort to ensure we meet and exceed our client expectations, you are invited to participate in a brief survey about the service you received.

Your participation in this study is completely voluntary. We truly value your opinion and if you feel uncomfortable answering any questions, you can withdraw from the survey at any point.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact us directly at 800-824-1097 or by email to [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
If you completed our online request for a quote, where you contacted by a Platinum Protection Group, Inc company representative in a timely manner?
 
Yes
 
No
 
N/A
 
 
 
The company representative I spoke with was:
 
Polite and Professional
 
Less then professional
 
Impolite and unprofessional
 
 
 
Do you feel that the company representative thoroughly understood your need for professional security or investigative services?
 
Yes
 
No
 
Somewhat
 
 
 
If a follow-up call or email communication was promised by a company representative, was the call and/or email received timely, as promised?
 
Yes
 
No
 
Not Applicable
 
 
 
If you chose not to select PPG as your security or investigative provider, was it because of:
 
Price (too high)
 
Poor Customer Service
 
PPG was not able to meet my (our) needs
 
Other
 
 
 
 
Prior to calling PPG, had you called any other security companies?
 
Yes
 
No
 
 
 
What was the primary reason for contacting PPG for professional security and investigative services?
 
Professional appearing web site
 
Company Reputation
 
Referral
 
Other
 
 
 
 
How did you find PPG?
 
Google
 
Yahoo/Bing
 
Facebook
 
Referral
 
Other