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Dear Traveler,
gategroup is highly interested in ensuring our preferred hotels meet company standards and the needs of our travelers. We recognize that hotel quality and service can change over time. To ensure that day to day preferred hotel issues are properly identified and addressed, we have created the following two-minute survey to capture any challenges you encounter on the road. Please take the time to complete our brief survey so your voice is heard and appropriate action can be taken. It’s important to re-enter any consistent issues encountered across multiple stays.
Many thanks in advance for your participation.
Best regards,
gategroup global travel |
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| * Please select the city market and hotel you used from the drop down below: |
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| * Please input your check-in date: |
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| * Please select the issue(s) you encountered from the list below: |
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Amenity Quality – (Lack of or improper function; e.g., Laundry facility unavailable, business center printer not functional, treadmills broken)
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Cleanliness (e.g., bathroom was dirty, sheets had not been changed upon arrival, carpets need replacing)
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Food Accessibility (e.g., No food available late at night, limited healthy choices at hotel or vicinity)
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Location (e.g., too far from business unit, walking estimate of 5 minutes to business unit took 15)
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Noise (e.g., room faced airport runway, neighboring rooms kept me up all night due to paper thin walls)
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Price (e.g., price was not competitive relative to other comparable hotels in egencia search)
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Rate Inclusions ( e.g., charged CHF 10 for parking where parking is included in corporate rate, charged $25 for internet where internet was included in corporate rate)
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Rate Availability (e.g., hotel sold out, corporate negotiated rate unavailable)
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Room Quality (e.g., bed uncomfortable, coarse bed sheets, no desk for working available)
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Safety (e.g., felt unsafe in immediate vicinity surrounding hotel, crime was committed during stay, hotel guests were threatening)
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Service (e.g., rude front desk attendant, extra pillows were unavailable)
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Shuttle Service (e.g., airport shuttle was unavailable, local shuttle was 30 minutes late)
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Room Functionality (e.g., broken toilet, phone didn't work properly, internet was extremely slow or spotty)
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| Additional comments regarding the above issue:
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| Please provide your email address in the case our global or local travel manager needs to contact you for more information regarding your stay
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