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| Administrators: The purpose of this survey is to obtain your opinion of Miguel's customer service skills. I have been coaching Miguel in the new Pomona Standards of Practice and ways to enhance his customer skills. He has sincerely been receptive to my support and guidance and now we would like to determine the extent to which his customer service skills have been expanded. We developed this survey to assess some of the major skills we have addressed. With this in mind, we would appreciate you completing this survey for Miguel within the next two weeks. I assure you that your responses will remain anonymous. I will summarize the results into a composite report for Miguel. Thank you for completing this survey. |
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| Communicates effectively (bulletins, email, staff meetings, memos, etc).
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| Listens attentively and seeks to understand others’ viewpoints.
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| Gives praise when appropriate.
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| Offers advice and suggestions in a constructive manner.
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| Encourages others to contact him with problems and concerns (open door policy).
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| Is concerned about and fosters staff morale.
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| Provides timelines and guidance in helping administrators complete classified evaluations.
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| Models and promotes trust in the department.
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| Handles problems and complaints in a timely and effective manner.
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