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  1. Surveys
  2. 2011
  3. March
  4. P
  5. Product and Service Satisfaction Survey - old
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Dear Customer:

As the National Sales Manager of the Lighthouse for the Blind - St. Louis, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by telling us about the service that you have received in the past. We appreciate your business and want to make sure we meet or exceed your expectations.

The survey will take just a couple of minutes to fill out. Please be assured that your responses will be kept confidential.

Sincerely,
Brian Houser
National Sales Manager
Lighthouse for the Blind - St. Louis
 
 
 
Remembering your most recent experience with the Lighthouse for the Blind - St. Louis, what was the quality of the customer service you received?
 
Superior
 
Satisfactory
 
Average
 
Unsatisfactory
 
Poor
 
 
 
If you answered unsatisfactory or poor in the previous question, please indicate what the issue(s) were.
   
 
 
Please specify your satisfaction with the customer service representative you spoke with with regard to the following:

Very Satisfied
Satisfied
Neutral
Not Satisfied
N/A
Response time to your inquiry(s)
Product knowledge
Understanding of your needs
Ability to resolve a problem
Professionalsim
 
 
 
For the previous question, you may enter any comment below on the service provided to you.
   
 
 
Please rate the product(s) you have purchased from us with regard to the following:

Excellent
Very Good
Good
Fair
Poor
Quality
Price
Product Appearance
Packaging Appearance
Delivery Timeliness
 
 
 
Please use the comment box below to comment on any product quality, good or bad.
   
 
 
 
Is there anything you would like to suggest in order for Lighthouse for the Blind - St. Louis to serve you better?
   
 
Thank you for your support of our mission.
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