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Surveys
2013
April
P
Provider-SALES AND IMP-medeanalytics 2013 client s
Provider-SALES AND IMP-medeanalytics 2013 client s
Thank you for participating in this MedeAnalytics Client Satisfaction Survey. Your candid input is greatly appreciated and will help enhance the value MedeAnalytics delivers to you. The survey should take less than 10 minutes to complete.
MedeAnalytics Solutions
Please rate your satisfaction with each of the following characteristics. If you do not have sufficient direct experience to evaluate a characteristic, please select N/A (Not Applicable).
0
Very
DISsatisfied
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Very
Satisfied
N/A
Enables achievement of business goals
Comprehensiveness of features/functionality
Ease of use
Timeliness of data updates
Speed of online response
Solution availability
Value for price
Comments?
(Please Note: You will have opportunities to comment about other aspects of MedeAnalytics in each brief section of this survey and at the end of this survey. Please use this box to comment only about MedeAnalytics solutions.)
Purchase
Please rate your satisfaction with each of the following elements of your purchase experience. If you do not have sufficient direct experience to evaluate an element, please select N/A (Not Applicable).
0
Very
DISsatisfied
1
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10
Very
Satisfied
N/A
MedeAnalytics team's understanding of your organization's priorities and requirements
Knowledge of MedeAnalytics solutions demonstrated by MedeAnalytics team
Responsiveness of MedeAnalytics team
Packaging of a solution that meets your needs
Demos, webinars and other tools that helped you understand MedeAnalytics solution benefits
Comments?
Implementation
Please rate your satisfaction with the following elements of the implementation process. If you do not have sufficient direct experience to evaluate an element, please select N/A (Not Applicable).
0
Very
DISsatisfied
1
2
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Very
Satisfied
N/A
Pre-implementation planning (communications regarding roles and responsibilities, IS needs, key milestones, etc.)
Implementation team's knowledge of MedeAnalytics solutions
Implementation team's understanding of your business needs
Communication of progress, outstanding issues and timelines
Data validation and site quality assurance
Responsiveness to your questions and requests
Implementation team's training of super users and staff
Overall time required to complete the implementation
Transition from MedeAnalytics implementation team to MedeAnalytics client support team
Summary: Overall satisfaction with
implementation team performance
Summary: Overall satisfaction with
performance of solution compared to expectations set during purchase process
Comments?
Post-Implementation Support
MedeAnalytics is commited to your ongoing success with its solutions.
Please rate your satisfaction with each of the following elements of MedeAnalytics post-implementation support. If you do not have sufficient direct experience to evaluate an element, please select N/A (Not Applicable).
0
Very
DISsatisfied
1
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8
9
10
Very
Satisfied
N/A
MedeAnalytics team's understanding of your organization's priorities and requirements
Knowledge of MedeAnalytics solutions demonstrated by the MedeAnalytics team
Responsiveness of the MedeAnalytics team
MedeAnalytics assistance in encouraging adoption of its solutions throughout your organization
MedeAnalytics recommendations to improve your business processes
Service requests/site enhancements for your MedeAnalytics solution(s)
MedeAnalytics Help Desk telephone support
Ongoing training provided by MedeAnalytics
Please rank (1-6) the following services in terms of the value they provide to you, with 1 being the most valuable service.
Strategic Value Assessments
-- Select --
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5
6
Assistance with encouraging adoption of MedeAnalytics solutions throughout your organization
-- Select --
1
2
3
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5
6
Site enhancements for your MedeAnalytics solution(s)
-- Select --
1
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5
6
MedeAnalytics' recommendations to improve your business processes
-- Select --
1
2
3
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5
6
Ongoing training provided by MedeAnalytics
-- Select --
1
2
3
4
5
6
Data validation and file maintenance
-- Select --
1
2
3
4
5
6
Comments?
MedeAnalytics as a Company
Please rate your satisfaction with each of the following attributes of MedeAnalytics as a company. If you do not have sufficient direct experience to evaluate an attribute, please select N/A (Not Applicable).
0
Very
DISsatisfied
1
2
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5
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10
Very
Satisfied
N/A
Ease of doing business with MedeAnalytics
Innovation of offerings
Knowledge of emerging trends and regulatory changes in the healthcare industry
Comments?
Summary
0
Very
DISsatisfied
1
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Very
Satisfied
Overall, how satisfied are you with the solutions and services provided by MedeAnalytics?
0
Very
UNlikely
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Very
Likely
Overall, how likely are you to buy additional solutions or services from MedeAnalytics?
0
Very
UNlikely
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10
Very
Likely
Overall, how likely would you be to recommend MedeAnalytics solutions to friends or colleagues who require such solutions?
What is the #1 thing that MedeAnalytics could do that would improve the value that you receive from its solutions?
Final Thoughts and Follow Up
Any final comments or suggestions?
May MedeAnalytics follow up with you regarding your survey response?
Yes
No
Later this year, MedeAnalytics will be conducting its annual user survey to collect client input on specific product and feature priorities. Would you be willing to participate in that survey? MedeAnalytics would appreciate your input!
Yes
No
Thank you very much for your time!
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