PSR Questionnaire - Repair

Please collect the Client Feedback by a face to face interview or at the phone. The following survey is not designed to be mailed to the clients.

The questions highlighted by an * are compulsory and must be filled in.
For each question there are 2 type of feedback requested
1) How the Client scores each characteristic for the project executed by D-R
Excellent = Above any possible expectation of the Client
Good = Better than client was expecting
Normal = As Client expected
Fair = Below Client expectation
Poor = Client disappointed by the experience

2) The relevance of this characteristic for the client
High = Fundamental for the business, any deviation is compromising the Client's project
Medium = D-R must have it but is not Client's most important priority
Low = It's expected from D-R but for the Client's business it's not too relevant
Dresser-Rand's priority is to earn client loyalty for life and by continuously seeking feedback, we can improve our processes.
Thank for your support to our Journey towards the Service Excellence.

Luciano Mozzato
Executive VP, Dresser-Rand Services