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  1. Surveys
  2. 2013
  3. April
  4. Q
  5. Quality
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Questions marked with an * are required Exit Survey
 
 
* Name
   
 
 
 
* Organization
 
 
 
* Department / Group
 
 
Strategy
1 2 3 4 5 N/A
* How do you rate CTIN's strategy w.r.t. project execution ?
* Is the strategy aligned with Sulzer's Core Values ?
 
 
Customer Focus / Partnership
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
* How seriously is customer partnership and focus taken ?
* Are customer specifications followed pragmatically ?
* How satisfied are European customers with CTIN fabrication and project execution ?
* How important is visual quality for the European customers ?
* How do you rate the number of claims by European customers due to CTIN fabrication?
 
 
 
Briefly describe CTIN's strategy w.r.t. project execution. Please comment.
   
 
 
Operational Excellence
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
* Does the final product meet the functional and visual specifications /needs of the EU customers ?
* How do you rate the support offered by CTCH to CTIN ?
* How do you rate the Cost of Poor Quality (COPQ) ? (0=High Cost, 5=Low Cost)
* How often do the Operators perform quality checks ?
* How do you rate the information exchange between PM-Engg-OPS ?
* How do you rate the handing over process between CH and IN ?
* How efficient is the IT system (eg. SAP, Intranet, Other Tools,…)
* How well is the maintenance of equipment and infrastructure done ?
* How do you rate the inventory management ?
 
 
People / Skills
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
* How do you rate the training provided to PM ?
* How do you rate the training provided to Engg. ?
* How do you rate the training provided to OPS ?
* How do you rate the training provided to QA/QC ?
* How do you rate the quality of Welders ?
* How do you rate the knowhow of the QA/QC inspectors ?
* How do you rate the quality of the engineers / draftsmen ?
* How readily is human resource available ?
* How do you rate the working attitude of the colleagues ?
* How do you rate personnel retention and development ?
* How often are CTIN collleagues involved with innovation and development ?
* How do you rate the communication / coordination skills ?
 
 
Organization & Business Processes
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
* How do you rate the availability of SOPs for PM ?
* How do you rate the availability of SOPs for Engg. ?
* How do you rate the availability of SOPs for OPS ?
* How do you rate the availability of SOPs for QA/QC ?
* How do you rate the independent functioning of the QA/QC organization ?
* How do you rate the access to relevant information on the CT Intranet ?
* How do you rate the claim management process ?
* How do you rate the monitoring and enforcement of KPIs ?
* How do you rate the knowhow exchange platform between CH and IN ?
* How do you rate the project execution process ?
* How do you rate the infrastructure provided to CTIN personnel ?
 
 
Tools, Metrics, KPIs
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
* Is the NCR tool being used effectively and extensively ?
* Are Kaizen and 5S practised rigorously ?
* Are LEAN projects implemented effectively ?
* Is a KPI system in place to measure performance of personnel ?