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QuestionPro : Service Delivered Follow-up

BCS Consulting --- Service Satisfaction Survey
0%
Exit Survey
 
Please indicate your level of satisfaction with the following attributes of our service.
Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied
Overall delivery of research
Quality of analysis
Communication style and effectiveness
Quality of business decision support
Quality of proposals provided
Price/ value provided
Post-service follow-up
Timeliness of service
 
 
Comment:
   
 
 
 
Please complete the following. The service...
 
Was better than expected
 
Matched expectations
 
Was worse than expected
 
 
Please rate how strongly you agree/disagree with the following statements.
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree
BCS service played a key role in increasing your business results
The cost of BCS service is worth the benefits achieved
BCS achieved the pre-established targets/goals
BCS understands the needs of your company
BCS was thorough in planning and execution
 
 
Comment:
   
 
 
 
How likely are you to reuse BCS for similar research?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How does BCS rate compared to other consultants/service providers?
 
Much better
 
Better
 
About the same
 
Worse
 
Much worse
 
Don't know/not applicable
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
What relationship with BCS did you have for this research?
 
Study authorizer
 
Key communication contact
 
Facilitator
 
Results end user
 
Other