This free survey is powered by
Create a Survey
Surveys
2013
April
Q
QuestionPro : Service Feedback
QuestionPro : Service Feedback
0%
Exit Survey
How often do you contact the IM&T Service Desk?
Weekly
Monthly
Quarterly
Annually
How do you prefer to contact the IM&T Service Desk
IM&T Online
Telephone
Email
Voicemail
Physical Visit
How do you prefer to contact the IM&T Service Desk
IM&T Online
Telephone
Email
Voicemail
Physical Visit
Please rate your satisfaction with this service.
Extremely satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Extremely dissatisfied
What changes would improve your rating?
Additional Comments:
Help Desk Support:
How satisfied are you with:
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
N/A
overall quality of telephone support?
overall quality of on-site support?
knowledge and professionalism of the help desk support staff?
knowledge and professionalism of on-site support engineers?
communication and follow-up on problem resolution?
ability of help desk to diagnose your problem?
ability of the help desk to solve your problem?
time required to resolve your problem?
overall quality of the solution?
maintenance services offered?
Please tell us how we could improve the quality of support we provide to you or your organization:
[COMPANY] understands the service needs of my organization.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Not sure
Overall, how satisfied are you with the amount of contact between you/your organization and [COMPANY]?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not sure
Overall, the quality of [COMPANY]'s sales department service is:
Excellent
Very good
Good
Fair
Poor
Loading...
close
Loading...
Close
qpweb1.questionpro.net