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  1. Surveys
  2. 2011
  3. March
  4. Q
  5. QuestionPro : Services Provided to Consumers
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How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
Professionalism
Quality of service
Understanding of customers' needs
 
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
What can we do to improve our services to you?
   
 
 
 
Which pricing structure do you prefer?
(Current Plan). Paying a slightly higher hourly rate but without the extra charges such as Truck charge, Travel charge etc.

(Plan 2). Paying a lower hourly rate plus a Truck charge and Port to Port Travel charge.
 
Current Plan
 
Plan 2.

 
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