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  1. Surveys
  2. 2013
  3. June
  4. Q
  5. QuestionPro : Services Provided to Consumers
0%
Exit Survey
 
 
1. How long have you been using our IT services?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
2. How often do you use our services?
N/A Daily Weekly Monthly Quarterly Annually
Software Support Services
Hardware Support Services
Installation Services
Consultancy Services
 
 
3. How would you rate the IT Support Service Desk?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
How happy are you with the response time provided by our Help Desk?
How happy are you with the quality of our telephone support?
How would you rate the technical expertise of our Support Analysts?
 
 
4. How would you rate the On-site Engineering
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
How happy are you with the on-site response to faults?
After starting work how happy were you with the time taken to complete the tasks?
How would you rate the technical expertise of our on-site engineers?
 
 
 
5. How would you rate the Installations and Projects?
 
Are the lead times on the purchase of your new equipment acceptable?
 
Are the arrangement for engineer installation acceptable?
 
Do the technical, project and sales proposals meet you requirements
 
How would you rate the team's ability to meet project timeframes?
 
 
 
6. How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
7. How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average N/A
Customer service experience
On-time delivery of service
Professionalism
Purchase experience
Quality of service
Understanding of customers' needs
 
 
 
8. Please rank (1-7) the following in order of priority for you:
Response times provided by the Help Desk
Quality of telephone support
On-site response times provided by engineers
Length of repair time once work commences
Technical expertise of engineering staff
Appearance of staff
Attitude of staff
 
 
 
9. Do you have any suggestions for improvement?