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Surveys
2016
June
Q
Quipu support on HelpDesk
Quipu support on HelpDesk
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First, we would like to know some information about for statistical purposes. Which department are you a member of?
-- Select --
AML
Application Development
Credit Risk Management
Customer Service
Finance
Group Marketing PCH
Internal Audit
Legal/Compliance
Management
Office Management
Operations
Personnel
Project Management
Risk Controlling
SME Business Clients
Transaction Banking
Treasury
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On average, how frequently do you contact IT support with a request for help?
More than once a week
Once a week
Once every few week
Once every month
Once every few months
This set of questions is designed to measure the effectiveness of IT staff. Considering your last IT support request, please rate on a scale of 1-10, 1 being extremely poor and 10 being perfect, the level of performance IT staff achieved in each area of service:
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
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Helpfulness
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Friendliness
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Speediness
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Professionalism
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Knowledge
Please rate Quipu technical support in terms of
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
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Supportiveness and attentiveness
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Accuracy of help you received
*
Availability
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Quick Response to queries
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Communication skills
How satisfy are you with the following communication channels?
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HelpDesk Tool
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Phone support - 550
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Considering all factors, please select the response below that best describes your overall satisfaction level with IT Help Desk.
Extremely Unsatisfied
Unsatisfied
Neutral
Satisfied
Extremely Satisfied
If you chose unsatisfied in the previous question please provide example (better ticket number) that illustrates unsatisfying service.
Finally, we would like to know if you have any comments that you think Quipu should be aware of. If so, please explain in the text box below:
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