RapidParts Engagement Survey

INSTILLS TRUST

My supervisor can be trusted to keep promises and confidences. He/she Is honest and ethical and behaves consistently with our core values.

* 1. My supervisor takes our core values very seriously and consistently demonstrates them through his/her day-to-day behavior.

* 2. My supervisor is honest and straight forward.

* 3. My supervisor is engaging, approachable, warm, kind and caring.

* 4. My supervisor inspires and encourages me.

* 5. My supervisor has been optimistic, even in difficult circumstances over the past two years.

* 6. My supervisor trusts me to do a good job without watching over my shoulders.

* 7. My supervisor has a clear view of where the organization is going and how to get there.

* 8. My supervisor’s actions match his/her words.

* 9. My supervisor delivers on his/her promises.

* 10. I believe management would lay people off only as a last resort.

COMMUNICATES EFFECTIVELY

My supervisor expresses him/herself clearly, both in writing and in speaking. He/she always listens carefully before speaking. He/she is thorough, yet concise and is consistently straightforward. He/she readily shares information with others and makes face-to-face communication a top priority.

* 11. My supervisor has communicated with me effectively and transparently during the past two years during the recession.

* 12. My supervisor regularly spends significant time with me in my place of work.

* 13. My supervisor looks for every opportunity to give me credit publicly for observed performance excellence.

* 14. My supervisor shares his/her perspective of truth regularly and quickly; he/she outruns the rumor mill.

* 15. My supervisor regularly asks me for my opinion and includes me in decisions.

* 16. My supervisor genuinely seeks and responds to my suggestions and ideas.

* 17. My supervisor makes face-to-face contact with me his/her primary way of communicating with me.

* 18. My supervisor never criticizes me publicly in any form.

* 19. My supervisor is a good listener. I feel like I have a voice when I have a conversation with him/her.

* 20. My supervisor consistently makes good eye contact when speaking to me, never interrupts, never multi-tasks when communicating, pro-actively listens by asking clarifying questions.

LEADS CHANGE

My supervisor always leads change initiatives in a positive way. He/she proactively communicates change face-to-face in a way that results in buy-in from direct reports. He/she executes change initiatives consistently and effectively.

* 21. My supervisor always accepts personal accountability for the execution of change initiatives.

* 22. My supervisor regularly and clearly articulates how change initiatives benefit me and the company.

* 23. My supervisor always communicates change initiatives face-to-face.

* 24. My supervisor is skilled at getting “buy-in” from direct reports when implementing change initiatives.

* 25. My supervisor supports all change initiatives 110%.

* 26. My supervisor is a reliable, credible and timely resource for communicating change initiatives.

* 27. My supervisor consistently demonstrates “core value” behavior when implementing change initiatives.

* 28. My supervisor regularly and pro-actively solicits feedback from me when implementing change initiatives.

* 29. My supervisor takes full ownership when change initiatives don’t go well. He/she never plays the blame game.

* 30. My supervisor pro-actively outruns the rumor mill during change initiatives.

CUSTOMER FOCUSED

My supervisor expresses a consistent passion to exceed customer expectations, makes customer satisfaction a priority in all business decision making and treats all employees like a best customer.

* 31. My supervisor pro-actively demonstrates through words and deeds that continuously improving service to internal and external customers and suppliers is a key business driver.

* 32. My supervisor acts with a sense of urgency when responding to internal and external customer and suppliers needs or problems.

* 33. My supervisor coaches me to respond to internal and external customer and supplier wants and needs with a sense of urgency.

* 34. My supervisor holds me accountable for delivering superb service to internal and external customers and suppliers based on clearly defined objectives and metrics.

* 35. My supervisor places top priority on identifying and removing barriers to delivering service excellence to internal and external customers and suppliers.

* 36. My supervisor encourages me to continuously look for better, faster and unique ways to build loyalty with internal and external customers and suppliers.

* 37. My supervisor proactively listens to internal and external customers and suppliers and continuously realigns systems and actions to exceed their expectations.

* 38. My supervisor proactively removes barriers to delivering service excellence.

* 39. My supervisor regularly recognizes and rewards me when I demonstrate service excellence

* 40. My supervisor consistently demonstrates strong support for MCFA, builds lasting relationships with people he/she works with in Houston, pro-actively seeks opportunities to develop synergies with them and does not allow “we vs. they” conflicts to develop.

FACILITATES TEAM SUCCESS

My supervisor builds consensus and leads our team in setting appropriate goals. He/she recruits effectively and uses the talents of our team wisely. He/she resolves conflicts fairly in a spirit of cooperation and always places the success of the team ahead of him/herself.

* 41. My supervisor owns the results my team is chartered to achieve.

* 42. My supervisor gets the right people in the right jobs, deals with poor performers swiftly and assertively.

* 43. My supervisor insures clarity of roles, responsibilities and accountability for everyone on my team.

* 44. My supervisor continuously stresses the importance of working effectively with other teams at Rapid Parts and MCFA and strives to eliminate silos within our company.

* 45. My supervisor does a good job of removing barriers and protects my team from outside interference.

* 46. My supervisor provides our team with timely information that keeps us “in the know.”

* 47. My supervisor provides our team with the training needed for high performance.

* 48. My supervisor creates an environment where everyone has a voice.

* 49. My supervisor encourages our team and regularly markets the team’s success to top management.

* 50. My supervisor keeps our team focused on delivering expected results.

CULTIVATING INDIVIDUAL TALENTS

My supervisor is an effective coach and mentor and makes training a priority. He/she delegates to develop effectively and provides objective performance feedback on a timely basis. He/she also creates a safe environment to facilitate learning and development.

* 51. My supervisor creates a safe environment necessary for a successful coaching relationship.

* 52. I trust my supervisor and want to do my best work to avoid letting him/her down.

* 53. My supervisor takes a personal interest in my development and will always take the time to work with me to help me improve.

* 54. My supervisor rarely gives me orders but helps me solve problems and discover solutions on my own.

* 55. I can count on my supervisor to always provide candid and constructive feedback and encouragement.

* 56. My supervisor is fact based and minimizes subjectivity when giving me feedback on my performance.

* 57. My supervisor deals with problems immediately and effectively.

* 58. My supervisor always maintains a positive attitude even when dealing with difficult situations.

* 59. My supervisor sets high standards of performance for him/herself and for each member of our team. Accountability and continuous improvement define our culture.

* 60. My supervisor does a good job of delegating work to me for the purpose of developing my skills in my current role as well as preparing me for future roles.

ACHIEVES RESULTS

My supervisor has demonstrated leadership skills that have resulted in consistently meeting or exceeding my teams goals and objectives. He/she is an excellent role model of our core values as the best way to get things done.

* 61. My supervisor tenaciously establishes execution and accountability as key priorities.

* 62. My supervisor demonstrates our core values in hiring, placement, developing, promoting and eliminating poor performers.

* 63. My supervisor has organizational skills that facilitates execution and eliminates bureaucracy.

* 64. My supervisor ensures that we have the right processes in place and the necessary tools to do our best work.

* 65. My supervisor never plays the blame game when things don’t go well.

* 66. My supervisor demonstrates the skill to keep our team focused on the three to five most critical objectives as essential to delivering the expected results. I’m never confused about the most important things to get done.

* 67. My supervisor ensures that I have a clear understanding of what is being measured and why.

* 68. My supervisor is very disciplined in leading meetings to ensure they are necessary, efficient and productive. Our meetings are never a waste of time.

* 69. My supervisor places a high priority on consistently driving waste and bureaucracy out of the company.

* 70. My supervisor has strong leadership skills grounded in our core values which consistently results in meeting or exceeding our goals and objectives.

EMPLOYEE SATISFACTION

* 71. People are treated fairly at Rapid Parts no matter what.

* 72. My supervisor avoids playing favorites.

* 73. People are not worried about losing their jobs around here.

* 74. I intend to work for Rapid Parts for a long time.

* 75. I am excited about the future of Rapid Parts. Top management has communicated a clear vision of where we’re going and how we’re going to get there.

* 76. I feel I make a difference around here.

* 77. My work has special meaning; this is not just a job to me.

* 78. I look forward to coming to work each day.

* 79. We have a “family” culture at Rapid Parts. There is a sense that we’re all in this together around here.

* 80. I can always count on members of other teams in the company to cooperate with each other. We are a strong team of teams at Rapid Parts.