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Rasa Brighton Survey

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Dear Guest

As the manager of Rasa Brighton, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the food and the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. We would like to thank you by offering a 2 for 1 main course at Rasa Brighton on your next visit as a gesture of goodwill (Please call the restaurant to book in and for more details).

Sincerely,
Rohit Mhalsekar
Manager
 
 
Tangibles
Strongly Disagree Somewhat Disagree Somewhat Agree Strongly Agree
* 1. Restaurant has good ambience
* 2. Food is well presented
* 3. Employees are neat-appearing
* 4. Facilities in the restaurant are appealing
 
 
Reliability
Strongly Disagree Somewhat Disagree Somewhat Agree Strongly Agree
* 5. When the restaurant promises to do something by a certain time, it does so
* 6. When a customer has a problem, the restaurant shows a sincere interest in solving it
* 7. The restaurant performs the service right the first time
* 8. Services are provided at the time the restaurant promises to do
* 9. The records are error-free
 
 
Responsiveness
Strongly Disagree Somewhat Disagree Somewhat Agree Strongly Agree
* 10. Employees tell customers when services will be performed
* 11. Employees give prompt service to customers
* 12. Employees are willing to help customers
* 13. Employees are never too busy to respond to customer’s requests
 
 
Assurance
Strongly Disagree Somewhat Disagree Somewhat Agree Strongly Agree
* 14. The behaviour of employees instil confidence in customers
* 15. Customers feel safe in their transactions
* 16. Employees are consistently courteous
* 17. Employees have the knowledge to answer customer’s questions
 
 
Empathy
Strongly Disagree Somewhat Disagree Somewhat Agree Strongly Agree
* 18. Restaurant gives individual attention to the customer
* 19. Restaurant understands specifics needs of its customers
* 20. Operating hours are convenient to all customers
 
 
 
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