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  1. Surveys
  2. 2011
  3. March
  4. R
  5. Refund of air fare after booking cancellation
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Hello:
You are invited to participate in our survey--Refund of air fare after cancellation of booking. In this survey, approximately 1000 people will be asked to complete a survey that asks questions about air ticket refund. It will take approximately 3 minutes to complete the questionnaire .

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Jerry by email at the email address specified below.

[email protected]

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
1.How many times have you traveled by air in last 24 months?
 
Once
 
Twice
 
3 times
 
4 times
 
Other
 
 
 
 
2.Did you book air ticket through:
 
High street flight agent
 
Airline booking telephone line
 
Airline official website
 
web-based flight agent
 
Other
 

 
 
 
3.Roughly how much do you spend on air fare?
 
Less than £100.00/ticket
 
Between £100.00~£300.00/ticket
 
Between £300.00~£500.00/ticket
 
Over £500.00/ticket
 
 
 
4.Have you ever canceled your booking before your planed traveling date?
 
Yes
 
No
 
 
 
5.Did you get refund for canceling your booking?
 
Yes,I got fully refund.
 
Yes,but just taxes and airport fees.
 
No,I lost all my booking money.
 
 
 
6.Do you think cancellation of pre-travel before deadline should be refunded fully except small amount of administration fee?
 
Yes
 
No
 
 
 
7.Do you take legal actions to get your money back for your pre-travel cancellation if this happens?
 
Yes for big amount of money spent and No for small amount because it costs money and time; also it frustrates and stresses me.
 
Whatever the situation,Yes.
 
Not at all.
 
 
 
8.How much knowledge of consumer protection law or regulation do you know?
 
Good knowledge of relative laws.
 
Know basic rights but still need and want to know more.
 
Don't know at all and need legal advice.
 
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