Registered Customers - Multilingual

Did you recently obtain a Dell laptop that includes Dell NetReady (3G Mobile Broadband) service?

Yes

No

Other

Were you involved in the purchase or selection of the Dell laptop?

Yes

No

How important was Dell NetReady (3G Mobile Broadband Service) to your laptop purchase decision?

	I did not know the service was part of the product	Not Very Important	Somewhat Important	Very Important	It was the reason I chose this laptop
*

Have you registered for the Dell NetReady service? (Registration does not involve purchasing a session, it means signing up with name and email)

Yes

No

* Did you receive a Dell NetReady 30 Day (500MB) free promotional service session?

Yes

No

How valuable was the free 30 day promotional session to you?

How important was the free 30 day promotional session to your decision to purchase the laptop?

I wasn't involved in the decision to purchase the laptop

I didn't know about the service when I purchased the laptop

Not important

Somewhat important

Very Important

Other

* How many times did you use the 30 Day Free promotional service?

* Why did you not use the service? (check all answers that apply)

* Why didn't you use the service more often? (check all answers that apply)

I was nearly always connected so I didn't need mobile broadband service

Service didn't work very well

Using the service was confusing

There is limited mobile broadband coverage in my area

I didn't use this computer much

I didn't have time

I forgot about it

Other

Please explain in what way the service didn't work

Why are you using another service instead of Dell NetReady?

NetReady is too expensive

NetReady was difficult to use

I already had a plan with another srvice

My company users another service

Other

How satisfied were you with the promotional sessions?

What would have made your experience with the promotional session better?

* Have you purchased a for fee NetReady session plan?

Yes

No

Why haven't you purchased a session (Select all that apply)?

Please explain in what way the service didn't work

Which kind of session(s) did you purchase?

How satisfied were you with the paid session(s)

What would have made you more satisfied?

Do you plan to purchase sessions in the future?

Never

Rarely

Sometimes

Frequently

Where do you anticipate using DellNetready service in the future (accessing the interent via 3G/Mobile Broadband)

What Happened to the Computer?

Please provide any other feedback about Dell NetReady you might have.