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  1. Surveys
  2. 2013
  3. May
  4. R
  5. Remote Deposit -Post Pilot

Remote Deposit -Post Pilot

Remote Deposit Pilot Entry Survey
0%
Exit Survey
 
 
Hello:

Thank you for participating in the Remote Deposit Capture Pilot. Now that you have had the chance to use Remote Deposit for several weeks, LPL would like to learn a little bit about your experience on the pilot and how permanant use of remote deposit would affect your business processes.

This survey will take approximately 5-10 minutes of your time and will provide us with valuable feedback on this effort.

Please start with the survey now by clicking on the Continue button below.
 
 
 
* 1. Please enter your RepID. If you are an assistant, please enter the Master Rep ID for your office.
   
 
 
 
* 2. Please enter your Email Address.
   
 
 
 
* 3. Which of the following best describes your primary role?
 
Advisor
 
Assistant
 
Operations
 
OSJ
 
Other
 
 
 
 
* 4. Which of the following remote deposit related tasks did you personally participate in during the pilot (Select all that apply)?
 
I used my mobile phone to capture check images
 
I used my tablet to capture check images
 
I used a desktop scanner to scan checks
 
I updated deposit information in BranchNet
 
I followed up with LPL or US Bank on support issues
 
I was not personally involved in this process
 
Other
 

 
 
 
* 5. What did you like most about using remote deposit?
   
 
 
 
* 6. What did you not like about using remote deposit?
   
 
 
 
* 7. Compared to the process you used for deposits prior to the pilot, using remote deposit was:
 
Much better
 
A little better
 
About the same
 
A little worse
 
Much worse
 
 
 
8. Please explain why you felt remote deposit was worse than your current process?
   
 
 
 
* 9. On average, how many total hours per week has remote deposit saved the staff at your office compared to your previous deposit process (including travel time)? Please enter a whole number. Enter zero if you experienced no time savings.
   
 
 
 
* 10. On average, how much has remote deposit saved your office per week in direct costs such as fees for overnight delivery of deposits to LPL? Please enter the dollar value in whole numbers. Enter zero if you experienced no cost savings.
   
 
 
 
* 11. How would the time and cost savings estimated above change if remote deposit was adopted throughout your office/institution?
 
They would be about the same as they were during the pilot
 
The savings would be slightly greater due to better integration with our workflow
 
The savings would be substantially greater due to usage by more people or for more transactions
 
I do not have enough information to make a prediction
 
Other
 
 
 
12. During the pilot, how would you rate your satisfaction with the following?:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
* WebEx Training Session
* Training Materials
* LPL Support/Communication
* US Bank Support/Communication
* Overall Pilot Experience
 
 
13. Please rate your personal experience with the overall usability of the remote deposit system. In your responses, please consider both US Bank and LPL applications directly related to remote deposit. You may skip this question if you did not personally use the system.
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree
I think that I would like to use this system frequently.
I found the system unnecessarily complex.
I thought the system was easy to use.
I think that I would need the support of a technical person to be able to use this system.
I found the various functions in this system were well integrated.
I thought there was too much inconsistency in this system.
I would imagine that most people would learn to use this system very quickly.
I found the system very cumbersome to use.
I felt very confident using the system.
I needed to learn a lot of things before I could get going with this system.
 
 
14. Please rate your personal experience with the overall usability of the remote deposit system. In your responses, please consider both US Bank and LPL applications directly related to remote deposit. You may skip this question if you did not personally use the system.
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree
I think that I would like to use this system frequently.
I found the system unnecessarily complex.
I thought the system was easy to use.
I think that I would need the support of a technical person to be able to use this system.
I found the various functions in this system were well integrated.
I thought there was too much inconsistency in this system.
I would imagine that most people would learn to use this system very quickly.
I found the system very cumbersome to use.
I felt very confident using the system.
I needed to learn a lot of things before I could get going with this system.
 
 
 
15. Is there anything else you would like to tell us about your experience with the remote deposit capture pilot?