S-Craft Customer Service questionnaire

Questions marked with a * are required

* How important is customer needs in your business?

* How do you know when you have meet the customer needs?

* What customer service do you provide?

Discounts/Offers

After-sales

Guarantees

Other

* Have you ever had any negative feedback from customers about your customer service and if so what was it?

* What would you say is the key thing about keeping a customer happy?

* Could you share some of the positive feedback from your customers about your customer service?

* To what extent is your business successful in meeting customer needs?