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Please indicate the level of satisfaction you have had with the Steelcase Dealer regarding this project.
Completion is requested within 5 business days.
Based on dealer performance, please rate the following questions on a scale of 1-4 |
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Organization, Roles, and Responsibilities
Are you satisfied with the way the dealer organized their team to support the project? Were roles and responsibilities clearly communicated?
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Collaboration with Design Team
The dealer works closely with the design team to develop floor plans, specifications, visuals, and budget to accomplish the Design Firms’ vision of the project while staying within its’ financial limits.
Are you satisfied with the dealer’s ability to work effectively with the design team?
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Major Project Final Deliverables - Quality
The dealer is expected to deliver a budget worksheet, tagged drawing, and standards package to sf for final approval.
Are you satisfied with the completeness, accuracy, and professionalism of the Final Deliverables?
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Major Project Final Deliverables –Time Allowed to Review
The dealer must allow SalesForce 5 days (minimum) to approve the project’s Final Deliverables.
Are you satisfied with the time allowed to sf to approve the project’s Final Deliverables?
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Project Status Reporting – Timely Updates
The dealer shall provide a confirmed order schedule 10 business days (or less) after receiving a sf purchase order. Dealer shall provide weekly project status updates.
Are you satisfied with the dealer’s project status reporting?
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Scheduling & Coordination
Are you satisfied with the dealer’s coordination with building management, general contractor, and project management firm to ensure that delivery and installation are done professionally and efficiently?
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Punch List Resolutions – Hit Dates
Dealer is expected to resolve the punch list items by committed dates.
Are you satisfied with the dealer’s ability to complete the project’s punch list?
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Punch List Resolution – Verify Completion
Dealer shall verify completion of some punch list items with a photo loaded to the Google Drive project folder. Photo-verified items are identified by sf and dealer during Punch List Walk.
Are you satisfied with the dealer’s ability to verify completed punch list items?
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Service Responsiveness - Regular Requests
After FDOB, the dealer should respond to regular service requests with a call back in 2 business days or less.
Are you satisfied with the dealer’s responsiveness to regular service requests?
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