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  2. 2011
  3. September
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  5. Sample User Experience Rev PA1
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Answer a 5 minute survey - Get Special Bonus

Thanks for taking a few minutes to share your experience. Our main goal is to ensure that you get the best possible experience when using our Mobile Broadband services.

In this survey we are interested to know your view, frankly and openly, about our services. By helping us, you will make your and others experience even better. And as token of our appreciation, we will award you a special bonus after completing this survey.

Please start with the survey now by clicking on the Continue button below.

 
 
 
Select the option that best describes yourself.
 
Just recently bought a broadband subscription
 
Have used broadband subscription for some time
 
 
 
* Where did you find the most useful information to help you select what Mobile Broadband subscription to buy?
Please rank below options in order of importance (1: Most important; 5: Least important)
Advertising
Friends and family
Your Company's web site
Internet forums
Others
 
 
Please rate your experience of originally buying a starter package for Mobile Broadband services. Grade how well each statement applies to you.
Completely accurate Almost accurate Slightly inaccurate Completely inaccurate
"It was easy to find a store which had the package I wanted."
"The sales representative could give me good and accurate advice on what to buy."
"When I bought my starter package I was absolutely sure it was the right one for me"
"It was easy to install the SIM card, and to find the PIN information needed to activate the subscription"
"It was easy to enter the activation code and get the confirmation that service was activated"
"Overall, it was a quick and painless to get Mobile Broadband activated on my phone."
 
 
Please grade how applicable the areas are to your current Mobile Broadband service experience.
Very Unsatisfied Unsatisfied Satisfied Very Satisfied
Value for money
Customer Care (helpful to clarify and resolve your issues)
 
 
How do you feel about your Mobile Broadband service now that you tried it compared to before you bought it?
Greatly decreased Somewhat decreased Same as before Somewhat Improved Greatly Improved
My current satisfaction has...
 
 
Share your view of your Mobile Broadband service. Grade how well each statement applies to you. (1: Worst; 5: Best)
1 2 3 4 5
Phone's signal strength is good
Web pages download smoothly
Streaming videos play smoothly
Connection problems are unusual
Size of my usage quota is enough
 
 
 
Which Indonesian mobile broadband operator do you rate as best on the market?
 
3
 
Indosat
 
Telkomsel
 
XL
 
Other
 
Don't know
 
 
 
Do you feel that the Mobile Broadband service you currently use is the best one for you?
 
Yes, my current service is my preference.
 
Yes, but I am unsure that it is the best service available for me.
 
Yes, but only because it is the least bad option.
 
No, I will be looking for another subscription.
 
No, other.
 
 
 
Please let us know a little about yourself. Select gender.
 
Man
 
Woman
 
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