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  1. Surveys
  2. 2017
  3. February
  4. S
  5. SCCC BD Service Center Satisfaction Survey
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Hello:
You are invited to participate in our survey to know about your satisfaction level on the performance of the SCCC BD Service Center. It will take approximately 7-8 minutes to complete the questionnaire.

Your participation in this study is very important to to learn your opinions about the further improvements of the Service Center.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact AKM Sharif Akhter at 01713372933 or by email at the email address specified below.

[email protected]

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
* In thinking about your most recent experience with service center of SCCCBD, how was the quality of customer service you received?
 
Superior
 
Very Satisfactory
 
About Average
 
Somewhat Unsatisfactory
 
Very Poor
 
 
 
* The process for getting your concerns resolved was:
 
Very Unsatisfactory
 
Somewhat Unsatisfactory
 
About Average
 
Somewhat Satisfactory
 
Very Satisfactory
 
 
 
If you are not satisfied with the service, will you please describe why.
   
 
 
Service Center Representative: Sohel Rana



The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
* The service center coordinator was very courteous
* The service center coordinator handled my call quickly
* The service center coordinator was very knowledgeable
 
Service Center Representative: Mamun Hossain



The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
* The service center representative was very courteous
* The service center representative handled my call quickly
* The service center representative was very knowledgeable
 
 
 
Are there any other comments about the customer service representative you would like to add?
   
 
 
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.



If you have any comments or concerns about this survey please contact: -

A K M Sharif Akhter
GM
SIAM CITY CEMENT BD LTD.
email:[email protected],
cell: 01713372933