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  1. Surveys
  2. 2015
  3. January
  4. S
  5. Seafarer Feedback Questionaire
0%
 
 
Dear Seafarer,

You are invited to complete our online feedback survey which enables us to ensure we continue to deliver great customer service and provide value where it counts most.

The survey will take approximately 3 minutes to complete and is completely voluntary.

Your responses are strictly confidential. All information will remain anonymous and be reported in an aggregate format only.

Thank you very much for your time and support.
 
 
 
Please select your current brand
 
P&O
 
Cunard
 
 
 
Please select your rank
 
Officer
 
Rating
 
 
 
Please select the department from which the commication was received
 
Recruitment
 
Training
 
HR Services
 
Crew Scheduling
 
Payroll
 
 
 
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree
Contact details for the necessary department were clear & easy to identify.
My E-mail was responded to in a timely manner.
My query/request was resolved first time.
The information I received in my response was clear and concise.
My query/request was dealt with in a professional manner.
Overal, I am extremely happy with the level of service provided
 
 
 
Please provide us with any examples of where you have been exremely satisfied with the service provided
   
 
 
 
Please provide us with any examples where you have been dissatisfied with the level of service provided.
   
 
 
 
How would you rank the service level provided, compared to previous experiences with the department.
 
better, based on performance
 
about the same
 
worse, based on performance
 
 
 
Please provide any comments/suggestions on how you would like to see the service improved
   
 
Thankyou for completing this survey. Once completed, please select 'Take Survey' to submit your response.
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