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  1. Surveys
  2. 2015
  3. September
  4. S
  5. Sentry Customer IT Issues
0%
Exit Survey
 
 
SRO#
   
Company Job Contact
   
 
 
 
How would you rate the customer service that you received when you placed the service request?
Very Good Good Average Below Average N/A
 
 
 
On the above question if a rating lower than "Good" was given please provide the reason why if possible:
   
 
 
 
If your service request was done through an email did you receive a confirmation number or email regarding your service request?
Yes No Not Sure N/A
 
 
 
If you service request was done over the phone did you receive a confirmation number for the service request?
Yes No Not Sure N/A
 
 
 
Was the original problem that you reported resolved on the first visit?
Yes No Not sure
 
 
 
If you answered No to the above question what was the reason given?
Need Parts Need More Time To Troubleshoot Need To Send A Different Technician No Access To A Certain Location At The Time Unknown N/A
 
 
 
How would you rate the overall communication of the Sentry Technician had with you and your staff?
Very Good Good Average Below Average N/A
 
 
 
If it applies how would you rate the overall service you have received in the past month?
Very Good Good Average Below Average N/A
 
 
 
Do you have any comments or questions that you would like us to know about?
   
 
 
 
Do you have any suggestions for improving our [PRODUCTS/SERVICES]?