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  1. Surveys
  2. 2011
  3. November
  4. S
  5. Service Quality of Canteens in Cityu
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Please indicate scores in terms of canteen equipments
1 (strongly disagree) 2 3 4 5 6 7 (strongly agree)
Excellent tertiary canteens will have modern looking equipment
AC1 canteen has modern looking equipment
AC2 canteen has modern looking equipment
 
 
please indicate score in terms of physical facilities:
1 (strongly disagree) 2 3 4 5 6 7 (strongly agree)
The physical facilities at tertiary canteen will be visually appealing
AC1 canteen's physical facilities are visually appealing
AC2 canteen's physical facilities are visually appealing
 
 
Please indicate score in terms of neatness of canteen staff
1 (strongly disagree) 2 3 4 5 6 7 (strongly agree)
Staff at tertiary canteens will be neat appearing
AC1 canteen's employees are neat appearing
AC2 canteen's employees are neat appearing
 
 
 
Please indicate score in terms of materials associated with the service (such as pamphlets or statements)
1 (strongly disagree) 2 3 4 5 6 7 (strongly agree)
Materials associated with the service (such as pamphlets or statements)will be visually appealing at an excellent tertially canteen
Materials associated with the service (such as pamphlets or statements)are visually appealing at AC1 canteen
Materials associated with the service (such as pamphlets or statements)are visually appealing at AC2 canteen
 
 
Please indicate score in terms of credibility
1 (strongly disagree) 2 3 4 5 6 7 (strongly agree)
Excellent tertiary canteens promise to do something by a certain time they will do so.
AC1 canteen promise to do something by a certain time they will do so.
AC2 canteen promise to do something by a certain time they will do so.
 
 
Please indicate score in terms of problem-solving skills
1 (strongly disagree) 2 3 4 5 6 7 (strongly agree)
When a customer has a problem,excellent tertiary canteen will show a sincere interest in solving it.
When a customer has a problem,AC1 canteen will show a sincere interest in solving it.
When a customer has a problem,AC2 canteen will show a sincere interest in solving it.
 
 
Please indicate score in terms of performing services
1 (strongly disagree) 2 3 4 5 6 7 (strongly agree)
Excellent teritary canteen will perform service right the first time.
AC1 canteen will perform service right the first time.
AC2 canteen will perform service right the first time.
 
 
Please indicate score in terms of providing services
1 (strongly disagree) 2 3 4 5 6 7 (strongly agree)
Excellent tertiary canteens will provide their services at the time they promise to do so.
AC1 canteen will provide their services at the time they promise to do so.
AC2 canteen will provide their services at the time they promise to do so.
 
 
Please indicate score in terms of _____
1 (strongly disagree) 2 3 4 5 6 7 (strongly agree)
Excellent tertiary canteens will insist on error-free records.
AC1 canteens will insist on error-free records
AC2 canteens will insist on error-free records
 
 
Please indicate score in terms of accuracy of promise
1 (strongly disagree) 2 3 4 5 6 7 (strongly agree)
Employees of excellent tertiary canteen will tell customers exactly when the service will be performed
AC1 canteen will tell you exactly when the service will be performed
AC2 canteen will tell you exactly when the service will be performed
 
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