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Exit Survey
 
 
Dear SFDC Users,

In the last 15 months we have implemented significant changes to our commercial tool, Salesforce.com (SFDC), and it is now your opportunity to give us feedback! Please take a few minutes to complete the survey and let us know your thoughts by Wednesday, December 18 COB.
All responses will remain confidential.

Thank you in advance for your valuable insights.

Your SFDC Admins
 
 
 
How long have you been a SFDC User?
 
More than 15 months
 
Less than 15 months
 
I just received access
 
 
 
How frequently do you log into SFDC?
 
Everyday
 
At least once a week
 
At least once a month
 
Less than once a month
 
 
 
How do you mainly use SFDC? (multiple selection possible)
 
To create tickets
 
To create projects
 
To create customer contacts
 
To create my own reports
 
To run existing reports
 
To search for information related to tickets and/or customers
 
To search for information related to catering market data (i.e. airports, caterers)
 
To communicate via Chatter
 
Other
 

 
 
 
How satisfied are you overall with SFDC today?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
How satisfied are you with your SFDC Admin & Support?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
How do you rate SFDC today in terms of:
Very Poor Poor Average Good Very Good I don't know
User-friendliness
Reporting /dashboard tools
Commercial activities support, e.g. automatic email notifications
Market intelligence (Catering Market Data)
Data accuracy & completeness
 
 
How satisfied are you with the recent improvements:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
2013 release: CMD - Catering Market Data (Gate Gourmet focus)
2013 release: Ticket split by stage on Customer page
2013 release: Tender information available also in the CMD section
2013 release: New automatic email notifications (e.g. upcoming contract expiration reminder)
2013 release: New buttons for Account Plans
2013 release: Personalized Dashboards on Home page
2013 release: Ticket creation from existing Projects
2012 release: Chatter re-launch and training
2012 release: Ticket "simplification" (revised fields and layout) and Brands customization
2012 release: Projects (PSCS focus)
2012 release: Reports and Dashboards for CCOs
 
 
 
What are the improvements you appreciated the most and why?
   
 
 
 
What else would you like to see improved and/ or developed?
   
 
Thank you for taking the time to fill in this survey. Your SFDC Admins (the Group Commercial Team)