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  1. Surveys
  2. 2017
  3. July
  4. S
  5. SkyCable : Services Provided to Consumers
0%
Exit Survey
 
 
How long have you been using Sky Cable services?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to present
 
 
What services from the Sky Cable did you avail? 
Choose (1) one
Cable only
Internet only
Cable and Internet Bundle
 
 
 
How many hours of television do you and your family watch per week?
 
5 hrs or less
 
6-10 hrs
 
11-20 hrs
 
greater than 20 hrs
 
Other
 
 
 
 
How would you rate the quality of your television service? (signal, sound and picture quality)
 
very poor
 
poor
 
average
 
good
 
very good
 
 
How do we rate on the following attributes?
Very Poor Poor Average Good Very Good
Customer service experience
On-time delivery of service
Professionalism
Purchase experience
Quality of service
Understanding of customers' needs
 
 
 
How would you rate your overall level of satisfaction with Sky Cable?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat lower
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
 
How likely are you to continue using the services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
What additional services would you like to receive, or have available, from your provider?
 
Write your text below:
 
 
 
 
Please tell us in your own words about your television services provider and your experience with cable service. Suggestions include: if cable is available at your home, how often you’ve had to call for service and how well your needs/problems were addressed, how long it took for you to reach a customer service representative, billing issues, quality of signal, reliability of service, or any other cable matter.
 
Write your text below:
 
 
 
 
OPTIONAL: Your name and address is NOT REQUIRED for this survey to be valid. The data collected by this survey will be used strictly for the purpose of the cable television enhancement process and will never be sold or used for any other purpose.
 
Name and/or Unit Number
 
 
 
 
Which of the following categories best describes your annual income?
 
Under $15,000
 
$15,000 - $29,999
 
$30,000 - $44,999
 
$45,000 - $59,999
 
$60,000 - $74,999
 
$75,000 - $89,999
 
$90,000 or more
 
Prefer not to answer