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  1. Surveys
  2. 2015
  3. September
  4. S
  5. S&OP effect on business results
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Hello:
Thank you for participating in this survey “The S&OP Effect on The Business Results”.
This research is being carried out by MAASTRICHT Business School of Management in Netherlands, Egypt outreach program. And it’ll be conducted with people who work in the fields of supply chain, operations, sales, marketing, finance or planning. people will be asked to complete a survey that asks questions about “the sales & Operations planning (S&OP) Process”.

This questionnaire has been designed to take approximately 25 minutes to be finalized.
Please take time to answer accurately for better & dependable outcomes. As the answers will be reported as a scientific reference study for future researches and the development of S&OP process in Egypt.

Kindly answer the questions using your current or past S&OP experience or through one of the mentioned above fields.
Thank you a lot for your time and support. Please start with the survey now by clicking on the Continue button below.

Sincerely,
Russeem R. El Gawly
MAASTRICHT Business School of Management
 
 
Please complete the following personal details:
Title : 
Department : 
 
 
 
* How many years have you been working for your current employer?
   
 
 
 
* How many years have you been working in your current department?
   
 
 
 
* What best describes the legal entity of your business?
 
Private Local company
 
Public Company
 
Joint Venture Company
 
Multinational Compan
 
Other (Please specify)
 
 
 
 
* Approximately, how many stock keeping units (SKUs) does your business operate with?
 
Under 100
 
100 to 200
 
201 to 500
 
501 to 1000
 
Over 1000
 
 
 
* What type of industry your business operate?
 
Food & Beverages
 
Tobacco
 
Pharmaceutical
 
Other (Please specify)
 
 
 
Are you & your colleagues in the same department aware about the Sales & Operations Planning (S&OP) process and understand how it works?
N/A Poor Neutral Good Excellent
* Your awareness about the S&OP process.
* Your understanding about the process and how it works.
* The same department colleagues awareness & understanding.
* Other concerned functions awareness and understanding.
 
 
 
Have you ever contributed to a sales and operations planning (S&OP) process implementation?
 
Yes
 
No
 
 
 
* What are the activities reviewed in the sales and operations meeting: (Select all that apply)?
 
New Activities products
 
Demand planning
 
Supply planning
 
Strategic alignment
 
Marketing activities
 
KPIs review
 
Production performance
 
Macro economic indicators
 
Projects review
 
Problems solution and alternatives

 
 
 
* IN GENERAL, which statement of the below best describes, the level of supply chain integration your business has with the majority of its Suppliers.
 
None: the business unit presents its requirements to suppliers which provide the requested product, without any further collaboration.
 
Low: the business unit owns/controls a few suppliers and tries to develop a partnership to anticipate change.
 
High: the business unit controls the entire supply process, from the early raw materials.
 
 
 
* In general, please select the customer demand pattern:
 
Unpredictable: forecasts are not accurate at all or unavailable; the business reacts with the means possessed.
 
Roughly anticipated: the business usually possesses enough capacity, that could match customer demand in the different products.
 
Predicted and anticipated: the business can easily adjust capacity according to forecasts, as the ordering pattern is under control.
 
 
How much do you agree that the following activities were executed during the S&OP process?
Strongly Agree Agree Disagree Strongly Disagree
* A concise statement and one set of plans were agreed upon, and incorporated into the company policy.
* A clear description of S&OP was communicated to me.
* The specific objectives of S&OP were communicated to me.
* The benefits of S&OP for the business were communicated to me.
* The benefits of S&OP for the internal or external customer were communicated to me.
* Available resources were sufficient for a successful and sustainable S&OP process to be integrated with the business.
 
 
 
* Please select statement which best describes, IN GENERAL, the level of supply chain integration your business unit has with Final Customers.
 
None: the business delivers to intermediate parties and mainly focuses on partner requests.
 
Low: the business delivers to retailers, distributors, cooperates closely, and has an indirect link to the final customer.
 
High: the business is directly linked to the final consumer with a clear visibiliy on the demand evolution.
 
 
 
* How often does the S&OP team formally hold its formal meetings?
 
Weekly
 
Monthly
 
Bi-monthly
 
Quarterly
 
When the circumstance arises
 
Other (please specify)
 
 
 
 
* What is the planning horizon used at S&OP meetings?
 
Up to 1 week
 
1 month to 2 months
 
2 months to 4 months
 
4 months to 6 months
 
6 months to 12 months
 
1 year to 2 years
 
Until the next significant change
 
Other (please specify)
 
 
 
 
* For each of the below sections, please select which statement best describes the culture of your company.

a. Ways of working
 
Individualist: you are are your own boss. Individuals decide most things themselves and know how to get along with their own business, without expecting others to look out for them.
 
Collectivist: everybody works together. Everybody has something to say in the decisions that are made, and everybody can count on one another.
 
 
* b. Conflict.
 
Is controlled by the intervention of higher authority.
 
Is suppressed by reference to rules, procedures and definitions of responsibility
 
Is resolved through full discussion of the merits of the work issues involved.
 
Is resolved by open and deep discussion of personal needs and values.
 
 
 
* Where did the S&OP idea come from?
 
Driven by company strategy
 
From external consultants
 
From internal managers
 
 
 
* What is the adopted supporting IT systems for the S&OP process?
 
None
 
Excel Sheets
 
Software - ERP system
 
 
 
* Which of the below functions contributed to the Analysis and Design phase S&OP meeting.
 
Sales / Marketing
 
Production / Manufacturing
 
Operations/Distribution
 
Finance
 
Purchasing
 
Planning / Logistics
 
Engineering / Design
 
Human Resources
 
Senior Management

 
 
How would you rate the level of contribution,  commitment and support during the process implementation from the following departments?
Strongly Agree Agree Disagree Strongly Disagree ------------------------- No Contribution
* Production / Manufacturing
* Operations/Distribution
* Finance
* Purchasing
* Planning / Logistics
* Engineering / Design
* Human Resources
* Senior Management
 
 
 
Please select any support you received during the S&OP process evolution.
 
Academia
 
External Consultant
 
Internal Consultant
 
Strategic Partner
 
None
 
Others

 
 
 
* Considering any training you related to the S&OP, which of the following statements describes best your ability after its completion?
 
Did not receive any training.
 
Understood the main concepts.
 
Was able to work well but needed a little supervision and support.
 
Was able to work well alone and without supervision.
 
 
How would you rate the importance of the following activities when carrying out the S&OP cycle?
Very high High Low Very low
* Using the same set of data measures
* Data accessibility & availability
* Data accuracy
* Sharing information with concerned functions
* Assessing past performance to plan
* Resolving conflict and reaching consensus
* Identifying and assessing options
 
 
How would you rate the performance of the below S&OP factors within your business?
Very Satisfied Satisfied Dissatisfied Very Dissatisfied N/A
* Collaboration between business functions.
* Transparency of sharing data
* Resolving conflicts and reaching consensus
* IT support for the process success
* Working on one set of plans and objectives
* The S&OP implementation is aligned with the business strategy
 
 
 
* Please specify the job title of the person normally responsible for Leading / facilitating / chairing the formal S&OP meeting.
   
 
 
 
* According to your experience select from the below implications what could be affected by executing the S&OP process & its success?
 
Business Integration "the same shared info and a common agenda"
 
Inventory levels "Out of stock & Over stock".
 
Forecast Accuracy
 
Increasing Sales
 
Satisfying the sales force needs at the right time.
 
Reducing costs

 
 
With respect to the S&OP process, from your point of view and via your expertise to what extend the process outcomes can affect the below results
Very high High Neutral Low Very low
* Business Integration with SC
* Forecast Accuracy
* Stock levels
* Sales volumes
* Satisfying the sales force needs & final customer demand at the right time.
* Reducing costs "Inventory & Logistics".
 
 
 
* Considering the S&OP meeting, which of the following characteristics would you want to improve?
Please rank a minimum of 3 in order of preference.
 
Agenda structure
 
Ability to reach consensus
 
Reporting format
 
Handling conflict
 
Listening skills
 
Meeting attendance
 
Pre-S&OP meeting preparation
 
Key functions contribution
 
Senior management involvement & Support

 
 
 
Please list the biggest problems that your business currently faces with respect to S&OP
   
1-
   
2-
   
3-
   
4-
   
5-
   
 
 
 
Please list the biggest Success that your business currently faces with respect to S&OP.
   
1-
   
2-
   
3-
   
4-
   
5-
   
 
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