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Specialty Bagel Feedback Survey - October 2011

Specialty Bagel Feedback Survey
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In order to gauge the success of the NEW Specialty Bagel Launches, we have created the following survey. Your responses to this survey will be used to continuously improve our planning and execution of future new product introductions. Please take 5 minutes to provide your feedback to the following questions.

Thank you in advance for your participation compling the survey!

The National Baked Goods Team
 
 
 
* What is your position at the restaurant?
 
Owner
 
General Manager
 
Manager
 
Assistant Manager
 
Other, please specify
 
 
 
 
* Could you effectively train and prepare your Team Members with the materials provided?
 
Yes
 
No
 
 
 
What other training materials would you like to see for future roll outs?
   
 
 
 
* Did you receive your drop shipment on time?
 
Yes
 
No
 
 
 
* Please indicate the size of your Product Showcase:
 
Less than 20 Baskets
 
20 Baskets
 
24 Baskets
 
25 Baskets
 
30 Baskets
 
40 Baskets or More
 
 
On a scale of 1 to 5 (1 being Very challenging and 5 being No issues), please rate your experience with managing space capacity for this promotion?
1 2 3 4 5
* Freezer space
* Merchandising space (in Product Showcase)
 
 
 
* Did you experience any difficulties with replenishing product during peak periods?
 
Yes
 
No
 
 
 
Please explain any challenges your restaurant experienced with replenishing product during peak periods.
   
 
 
 
* Did you have to cut back on other baked goods varieties to accommodate showcase space for the Specialty Bagel Launch?
 
Yes
 
No
 
 
 
* Which varieties did you have reduce? Select all that apply
 
Cookies
 
Croissants
 
Classic Bagels
 
Danishes
 
Tea Biscuits

 
 
 
* Did you use split basket in your Product Showcase?
 
Yes
 
No
 
 
 
If so, what is the percentage of split basket in your product showcase
 
0% - 20%
 
21% - 40%
 
41% - 60%
 
61% - 80%
 
81% - 100%
 
 
 
* Were your Team Members able to differentiate between the Classic Bagel and Specialty Bagel?
 
Yes
 
No
 
 
 
* In which of the following areas, if any, did you experience stockouts from your distribution centre that stopped your restaurant from selling Specailty Bagels? (Check all that apply)
 
No stockout issues
 
Maple Cinnamon French Toast Bagel
 
Sundried Tomato Asiago Parmesan Bagel
 
Mixed Berry Bagel

 
 
 
* Did you experience an increase in waste with an additional 3 required bagels?
 
Yes
 
No
 
 
 
* Did you receive any Guest feedback in regards to the Specialty Bagel?
 
Yes
 
No
 
 
 
Please share some of the feedback you received from your Guests.
   
 
 
Were the difference between Classic Bagels and Specialty Bagles understood by:
Yes No
* Guests
* Team Members
 
 
 
If you have any comments in regards to the Specialty Bagel that were not captured by the questions in the survey, please note them below.
   
 
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