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In order to gauge the success of the New Espresso Program, we have created the following survey.
Your responses to this survey will be used to continously improve TDL's planning and execution of future new product launches and programs.
Please take 5 minutes to provide your feedback to the following questions until Monday September 19th, 2011.
Thank you,
The Hot Beverage Team |
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| * What is your position at the Restaurant? |
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| * Did you attend a group training session? |
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Please provide feedback on the training session |
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| Please rate the effectiveness of the following training tools:
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| * Are all Team Members able to effectively describe the new Specialty Espresso Beverages? |
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| Rate the effectiveness of the following items:
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| * Did you promote sampling of the new products in your Restaurant? |
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| * Did the product sampling have a positive impact on your business? |
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| * Are all team members familiar with the standard builds for the new Specialty Espresso Beverages? |
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| * Are all Base Latte and Cappuccino orders being served with Latte Art? |
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Please comment on the Latte Art procedures Please comment on the Latte Art procedures |
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Marketing/Distribution Support
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| * Was the drop-shipment quantity sufficient based on the timing of your food orders? |
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| * Were the new test market items made available in Sygma/Clearview when needed? |
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| * Did you experience stockouts that stopped your Restaurant from selling the Espresso Beverages? (check all that apply) |
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| * Did the NEW register card effectively communicate the new Espresso Beverages? |
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Please provide feedback on additional tools that you feel would help communicate the Espresso Beverages |
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Equipment/Design/Smallwares
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| * Are you satisfied with the equipment that was chosen for the Espresso Test Market? |
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| Listed below are a number of items that are being measured as part of the test market. Please rate your level of satisfaction:
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Please rate each of the items listed below as it relates to the new equipment:
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| * Have you experienced any problems with the new equipment that required a call to Nestle Procare? |
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Please provide the reason for the call |
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| * If yes, did Nestle Procare help resolve the issue? |
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| Hospitality/Guest Feedback |
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| * Are you receiving requests for any additional beverages or ingredients? |
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| * Have you received any feedback on the Dome Lids being used for Specialty Espresso Beverages? |
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| If you have any comments about the test market that weren't captured by the questions in the survey, please note them below. | | |
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| Please provide specific examples of any challenges you are experiencing in the test market. | | |
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