Sprint Custom Network Solutions (CNS) Technical Su

1. How many times a month do you call into Sprint CNS (888-206-3585) to report troubles, request help or ask for updates? (e.g., approximately 25 times per month, several times per week, etc.)

Are Sprint's current communication methods (e.g., phone, email) for trouble reporting and status updates effective and/or meeting your needs? If not, how can we improve the process?

When speaking with our agents, how did you feel about their technical knowledge and ability to assist/resolve?

When speaking with our agents, are you satisfied with their willingness to help?

Do the agents convey interest and display good listening skills?

When working with our agents are you satisfied with their communication skills and professionalism?

When a Sprint network ticket (800-268-0796) is opened is the quality and frequency of status updates you receive throughout issue resolution to your satisfaction?

What is the quality of your interactions with technicians dispatched to your premise?

Are issues you report to Sprint when working with a ticket generally resolved in a timely manner and to your satisfaction?

Do you have any additional comments or suggestions for improvement on your CNS Care and Ticket Management experience? (Please be as detailed and specific as possible here.)