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  1. Surveys
  2. 2013
  3. April
  4. S
  5. SS Customer Satisfaction Survey
 
 
Dear Customer:



Is part of our goal to provide the best possible service ever so we will really appreciate if we could take two or three minutes of your time to kindly provide feedback on our online improvement survey. We appreciate your business and want to make sure we meet your expectations.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Swoop Studios at 020 7700 9999 or by email at the following email address: [email protected]

I wish you continued success in your business.


Yours sincerely,

Ike Okosa

Managing Director
 
 
 
In thinking about your most recent experience with Swoop Studios, was the quality of customer service you received:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
   
 
 
 
The process for getting your concerns resolved was:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
Would you please take a few minutes to describe what happened?
   
 
 
 
Now please think about the features and benefits of your new website itself. How satisfied are you with the website:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
If you indicated that you are unsatisfied, would you please take a few minutes to describe what happened?
   
 
 
Customer Experience


The following questions pertain to the customer experience you most recently experiment. Please indicate whether you agree or disagree with the following statements:
Strongly Agree Agree Neutral Disagree Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my requirements quickly
The customer service representative was very knowledgeable
 
 
Are there any other comments about the customer service representative you would like to add?
   
 
 
The Process


The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.
Strongly Agree Agree Neutral Disagree Strongly Disagree
The waiting time for having my questions addressed was satisfactory
I am satisfied with the overall quality, look, feel, and functionality of my website
I would recommend Swoop Studios to a friend/colleague
It is likely that I will continue doing business with Swoop Studios
 
 

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Considering the total package offered by Swoop Studios including customer service, website features and benefits, and cost; how satisfied are you with Swoop Studios?
 
 
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.



If you have any comments or concerns about this survey please Contact: -

Swoop Studios

Ike Okosa

169e High Street Hadley Green, Barnet, Herts EN5 5SU

T: 020 7700 9999 | F: 020 7700 9998 E: [email protected] | W: www.swoopstudios.co.uk

 
swoopstudios.co.uk | 169 High Street Barnet EN5 5SU | t: +44(0) 207 700 9991| f: +44(0) 20 7700 9992 | e: [email protected]
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