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  2. 2013
  3. August
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  5. Staff Turnover in Front Office
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Dear Sir/Madame:

Thank you for allowing us to communicate with you. We are Postgraduate students from Glion Institute of Higher Education. We are on the project work called ‘Staff Turnover In Front Office’. We sincerely request you to fill in the questionnaire according to your experience.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Hsiao Han Teng by email at the email address [email protected]

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
* 1.Which hotel do you work for?
 
 
Other
 
 
 
2.Age
 
18-25 years old
 
26-35 years old
 
36-45 years old
 
over 45 years old
 
 
 
3.Gender
 
Female
 
Male
 
 
 
4.What is your position in the hotel?
 
High level (ex: manager or higher)
 
Medium level (ex: supervisor)
 
Basic level (ex: general worker, intern)
 
 
 
5.Working experience in front office:
 
Less than 6 months
 
6 months to 1year
 
1-2 years
 
2-5 years
 
Over 5 years
 
 
 
6.How long have you been worked in the current hotel?
 
Less than 6 months
 
6 months to 1year
 
1-2 years
 
2-5 years
 
Over 5 years
 
 
 
7.Are you satisfied with the current job?
 
Yes
 
No
 
 
 
9.What is the main reason that you are not satisfied with the current job?
 
Long working hours
 
Overloading and high pressure
 
Low salary
 
Bad working atmosphere
 
Lack of training
 
Poor relationship with superiors and colleagues
 
Slow career growth
 
Uninterested
 
Other
 

 
 
 
8.What is the main reason that you are satisfied with the current job?
 
High salary, reasonable fare, and bonus
 
Ideal working environment
 
Good relationship with superiors and colleagues
 
Huge potential of development
 
Recognition
 
Self-fulfillment
 
Other