StrataDx Client Satisfaction Survey 2015

Hello:
We are cordially inviting all of our clients to complete a survey that asks questions about how You feel about our Service. The survey takes approximately ten minutes to complete and as we know your time is valuable we would like to Thank You with a $10.00 Starbucks Gift Card upon completion of this survey.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project; however, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. Please know we value your feedback and your opinion is of the utmost importance to us.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Client Services Manager, Alisa Lucas-McLaughlin at 617.401.4792 or by email at the email address specified below.

[email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

I Agree

Please rank your overall satisfaction with our company in these areas:

Compared to our competitors, please tell us if our company is better or worse in the following areas:

Please rate the following categories on ease of use:

Please rank your overall satisfaction with our staff:

* Please rank, in order, the importance of these factors when selecting a laboratory provider on a scale of 1-12 (1 being the most important, 12 being the least important, PLEASE USE EACH NUMBER ONLY ONCE)

Turnaround time
Format of reports
Insurance Provider Contracts
Consulting Services - Meaningful Use, PQRS
Format of test requisition forms
Access to pathologists
Test offerings
Consistent, reliable and definitive diagnoses
Technology offerings - EMR, Connectivity, Online Reporting
Personalized service and tailoring capabilities - Reps, Client Services, Couriers, client requests/special instructions
Location
Preferred Pathologist(s) reading your cases
Special Features

Please rate our pathologists on the following:

Please tell us more about your experience with our PHONE REPRESENTATIVES (Client Services, Medical Administrative Assistants, Billing Representatives, etc.)

* How frequently does your office have visits from a StrataDx Representative?

1 or more times/week

1 or more times/month

1 or more times/year

Never

Please rate your experience with your Account Representative. Please rate all that apply.

Please tell us more about your experience with our INFORMATION TECHNOLOGY REPRESENTATIVES

* What method do you use for specimen pick up and delivery?

Courier

FedEx

Other

Please tell us more about your experience with our Couriers

* What is the PRIMARY method your office uses for receiving pathology reports?

* Which EMR (electronic medical record) system does your practice use?

* What is your preferred method of communication from StrataDx for GENERAL notifications about our services, changes, insurance, or other generic information?

* Your Role

* Practice Specialty

Are there any services you would like to see in the future not currently provided by StrataDx?

* Client Status

About You (required in order to receive Electronic Starbucks Gift Card)

* Practice Name :

* Your Name :

* Address 1 :

Address 2 :

* City :

* State :

* Zip :

* Phone 555-555-5555 :

* Email Address :

* In what manner did you choose to respond to this survey?

Via link provided in Email

Via link provided on Postcard

Other