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2015
March
S
Supplier / buyer satisfaction questionnaire
Supplier / buyer satisfaction questionnaire
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Good day,
You are invited to participate in our survey aiming to understand both the relationship you have with your supplier(s) as well as the internal relation and conditions you have of and with SEB.
The aim of this questionnaire is understand how communication, pressure, relationship and financial objectives are handled by the employee in his work within the company and with the suppliers.
In this survey, people will be asked to complete a survey that asks questions about communication, dependency, commitment, pressure, turnover and relationship/respect. It will take approximately 5 minutes to complete the questionnaire. Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact M. DUPOND at 00 567 687 123 or by email at the email address specified below. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
How often do you communicate with your supplier?
Once a day
Once every 2 days
Once a week
Once every 2 weeks
Once a month
How would you describe your communication with your supplier?
Conflicting
Professional
Collaborative
Inexistent
Successful
How do you understand the priorities of your supplier?
Very good
Good
Bad
Very bad
The next questions relate to how you feel regarding your relationship with your supplier as well as your feeling at work in your company.
Please respond by indicating the degree to which each of the statements applies knowing that "satisfied" is positive and unsatisfied "negative".
How often did you experience each of the following feelings:
Highly satisfied
Satisfied
Slightly satisfied
Neither satisfied or unsatisfied
Slightly unsatisfied
Unsatisfied
Strongly unsatisfied
*
Are your objectives clear?
*
How dependent are you with your supplier?
*
How do you find the quality of the products?
*
According to you is it necessary to find new suppliers?
*
How is your room for manoeuvre?
*
How would you describe the commitment of your buyer?
*
How would you describe pressure of your buyer?
*
How would you describe pressure of your hierarchy?
*
My job has a lot of responsibility, but I don’t have very much authority ?
*
I could usually do a much better job if I were given more time?
Highly satisfied
Satisfied
Slightly satisfied
Neither satisfied or unsatisfied
Slightly unsatisfied
Unsatisfied
Strongly unsatisfied
*
I tend to have frequent arguments with superiors?
*
I tend to have frequent arguments with coworkers?
*
I tend to have frequent arguments with suppliers?
*
How is turnover impacting your relationship with you supplier?
*
How is turnover impacting the general working atmosphere in the Buying department?
*
How would you describe your relationship with your supplier?
*
According to you, how much does you supplier cares about you?
*
How would you define respect in your relationship with your supplier?
*
To what extend does your supplier treat your firm as a valued buyer?
*
To what extend does your supplier honor its contractual commitments with your firm?
*
To what extend do you trust your supplier?
*
Do you enjoy working with your supplier?
*
Does your supplier have realistic expectations of your services?
*
How would you rate your overall investment in the relationship?
Which means of communication do you use?
Phone
Email
Face to face
Postal
You use an intermediary person
How many suppliers do you think exist for these products as well?
Many
A few
They are the only one to supply these products
How often have you had to accept an offer / proposal with no choice?
Never
Sometimes
Regularly
Always
How much do you think your suppliers are responsible for your objectives?
100%
80%
50%
30%
10%
0%
For you what does the commitment at work mean?
Succeed in one’s objectives
Take risks
Take decisions
manage people
Negotiate
Represent the company
How do you feel with this job?
Proud
Happy
Respected
comfortable
richer
Stressed
Disappointed
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