Supplier Feedback Survey

If you have questions at any time about the survey or the procedures, you may contact Yuvaraj @ 9167332194 & Varun Wadhwa @ 9619001915.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

Company Name

Based on the Rating Scale mentioned comparing our processes & to check our current position across other companies/industry, please click the applicable rating.

5 Stars - New benchmark in the industry , 4 Stars - Best in the industry, 3 Stars - Better than other companies, 2 Stars - Same as of the other companies, 1 star - Below expected level

Business Transaction Related

* Transparency during supplier selection process

* Logical approach towards cost finalisation

* Procurement process - Pre intimation & giving sufficient lead time to deliver

* Warehousing process of receiving material ( Do not mark if you are a service provider)

* Training & Guidance on Documentation required for delivery of material

* On time payment processing with / without follow ups

Behaviour Aspects - Soft Skills related

* Request for a meeting gets scheduled or after so many reminders

* Response on Mails / telephone calls

* Key persons behavior & professionalism

* Waiting Time at reception before the meeting starts

* Do we really treat our suppliers as guest at our own home

* Additionally if you want to give some comments / suggestions based on previous 2 questions:-

* Overall Experience: Please provide valuable inputs on the following question: 3 best practices @ Tikona which has impressed you & you highly recommend that as a new benchmark in supplier relationship management (SRM)

* Practices which you want us to improve to take our SRM to next level & are better practiced at other telecom companies: