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Thank you for agreeing to take part in this important survey measuring customer satisfaction in Infotrans & Installation Technologies.
We are dedicated to providing outstanding products and services to our customers. We strive to achieve 100% customer satisfaction throughout all of our business lines. In order to achieve this, we are conducting this short survey to find out where we could improve even more.
We really appreciate your participation and encourage you to actively provide feedback and suggest an improvement, wherever possible. Your information will be dealt with strict confidentiality.
This survey should take a maximum of 15 minutes.
Please click the NEXT button below. |
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| How many employees work in your company? | | |
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How would you rate Infotrans / Installation Technologies on the following subjects?
Choose the amount of stars to indicate this.
1 star is very unsatisfied
2 Unsatisfied
3 Neutral
4 Satisfied
5 Very satisfied
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| Ability to deliver outstanding quality, service and value | |
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| Ability to keep technological leadership within the industry | |
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| Ability to keep commitments | |
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| Ability to treat me like a valued partner | |
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How satisfied are you with the quality of our products? |
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The products meet specifications and quality standards. |
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If a quality issue arises, how satisfied are you about how quickly and appropriately we resolve it. |
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The information and materials I receive on your new products are adequately meeting my informational needs. |
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| If you are not (so) satisfied about our products, why not? | | |
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| Please add any comments or suggestions you think could help us to improve our products | | |
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How satisfied are you with your Sales account manager / representative?
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And how satisfied are you with the following:
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How satisfied are you with the effectiveness with which we process your orders?
1 star is very unsatisfied and 5 stars very satisfied
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| Orders placed with your company are always processed correctly. | |
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| Ordering from your company is an easy process. | |
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| You are flexible and accommodating when we need to make changes | |
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| If you are not (so) satisfied with the sales, why not? | | |
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| Please add any comments or suggestions you think could help sales to improve its quality | | |
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| Did you have technical problems for which you had to contact the technical department? |
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How satisfied are you with our Technical Support:
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And how satisfied are you with the following:
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| If you are not satisfied about the technical support, why not? | | |
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| Please add any comments or suggestions you think could help the technical support service to improve its quality... | | |
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How satisfied are you with our Service desk with regards to:
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| Knowledge and competence | |
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| Friendliness | |
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| Willingness to help | |
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| Managing your needs / requests | |
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On an overall basis, how satisfied are you with the delivery of your new equipment?
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| If you are not satisfied, why not? | | |
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| Please add any comments or suggestions you think could improve the service desk and delivery | | |
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How satisfied are you with our billing and invoicing? |
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| If you are not satisfied, why not? | | |
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| Please add any comments or suggestions you think could improve the service desk and delivery | | |
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We spoke about the different parts of Infotrans and Installation Technologies.
On an overall basis, how satisfied are you with us? |
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Based on your recent experience, will you continue purchasing our products or services, in the future? |
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I would recommend your company to others |
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Which products are you currently using in your company?
Choose those that apply to you.
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Would you or a college be interested in any information with regards to any of our products |
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What is the most preferable method for us to contact you or the other person with this information? |
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| Do you have any other comments or suggestions? | | |
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