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  2. 2015
  3. September
  4. S
  5. Survey East Coast Email
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Exit Survey
 
 
Dear Customer,
Sentry Control Systems is always looking for ways to improve on the quality of service on all of our jobs. One way to do this is by asking our customers for their feedback on all of the Service Requests Orders. We believe that obtaining this feedback is very important so we may understand where we need to improve and also recognize those individuals who stand out and excel in their duties and service to our customers.

Please feel free to email Lesha Kubacki [email protected] with any questions or comments. Thank you for your time and support.
 
 
 
How would you rate the customer service that you received when you placed the service request?
Very Good Good Average Below Average N/A
 
 
 
On the above question if a rating lower than "Good" was given please provide the reason why if possible:
   
 
 
 
If your service request was done through an email did you receive a confirmation number or email regarding your service request?
No Yes Not Sure N/A
 
 
 
If you service request was done over the phone did you receive a confirmation number for the service request?
No Yes Not Sure N/A
 
 
 
After placing the service request how quickly did the Sentry Technician arrive at your location?
Same Day Next Day Two Days Later More Than Two Days Never Arrived Not Sure
 
 
 
Was the original problem that you reported resolved on the first visit?
Yes No Not sure
 
 
 
If you answered No to the above question what was the reason given?
Need Parts Need More Time To Troubleshoot Need To Send A Different Technician No Access To A Certain Location At The Time Unknown N/A
 
 
 
How would you rate the professional appearance of the Sentry Technician?
Very Good Good Average Below Average N/A
 
 
 
Please rate the professionalism, courtesy, and attitude of out Sentry employee(s) at your site.
Very Good Good Average Below Average N/A
 
 
 
How would you rate the overall communication of the Sentry Technician had with you and your staff?
Very Good Good Average Below Average N/A
 
 
 
Did the Sentry Technician have to check in and out of your facility?
Yes No No but would like them to
 
 
 
If it applies how would you rate the overall service you have received in the past month?
Very Good Good Average Below Average N/A
 
 
 
Do you have any comments or questions that you would like us to know about?
   
 
 
 
Do you have any suggestions for improving our [PRODUCTS/SERVICES]?