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  1. Surveys
  2. 2015
  3. March
  4. S
  5. Survey for Suppliers
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Exit Survey
 
 
Hello,
In our search for improved coordination and cooperation with the SEB purchasing department as well as human resource and operational performances, we invite you to fill in this questionnaire in order to implement a comprehensive action plan concerning both SEB Group and you, our privileged supplier.
 
 
Section 2: Relationship Quality between Buyers and Suppliers

The following questions relate to the supplier's feelings regarding the quality of the relation between buyers and suppliers in general. Please indicate the extent to which you agree with each of the following statements:
Strongly agree Agree Somewhat agree Neither agree nor disagree Somewhat disagree Disagree Strongly agree
I personally know the buyer.
I switch buyer regularly.
There is a solid relationship between the buyers and the suppliers.
There is a lack of mutual knowledge between buyers and suppliers .
I am aware of the appropriate information about my buyer.
I feel that my buyer knows me personally.
I follow a process in order to develop relationships with the buyer.
I feel that my buyer feels comfortable with the services I provide to them.
In general there is a lack of mutual trust between the buyers and the suppliers.
 
 
SECTION 3. Supplier operational performance.

This part will focus on the supplier operational performances, namely quality, cost, and customer service. 
The goal is to determine your quality capabilities, your cost policy, and your customer service level in order to better fit our respective needs and expectations.

Part 1: Quality
Yes No N/A
Do you hold certification(s) against any recognized quality standards by an accredited third party body?
Do you hold accreditation by any regulatory agency?
Do you hold certification by any regulatory agency?
Do you hold registration by any regulatory agency?
Do you subcontract products bought by SEB group?
If yes, are there quality agreement held with subcontractors?
If yes, are there technical agreement held with subcontractors?
Do you have a separate quality department?
 
Part 2: Cost
Strongly agree Agree Somewhat agree Neither agree nor disagree Somewhat disagree Disagree Strongly agree
You have a program for controlling costs of waste reduction.
You have a program for controlling costs of suppliers cost control.
You have a program for controlling costs of productivity improvement.
You have a program for controlling costs of technological advancement.
You have a program for reducing costs of waste reduction.
You have a program for reducing costs of suppliers cost control.
You have a program for reducing costs of productivity improvement.
You have a program for reducing costs of technological advancement.
You have a cost control program with your suppliers.
You use established cost standards.
 
Part 3: Customer service
Strongly agree Agree Somewhat agree Neither agree nor disagree Somewhat disagree Disagree Strongly agree
You always monitor on-time delivery.
You always ensure consistently accurate documentations.
You always replace non-conforming materials.
You have a dedicated department that handles order’s inquiries, complaints, and requests.
You always logged order’s inquiries, complaints, and requests.
You have procedures in place for tracking order’s inquiries, complaints, and requests.
You have procedures in place for responding to order’s inquiries, complaints, and requests.
 
 
Do you have EDI?
 
Yes
 
No
 
 
If no, what transits are used and what is the software capability?
   
 
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