Survey of unrenewed | QuestionPro

Thank you for agreeing to complete our survey and providing valuable feedback on our products and services. Questions will focus on your experiences with Learning Ally’s audiobooks, technology, and services. It will take about 5 to 10 minutes to complete and your responses are strictly confidential.

Your opinions are important to us so that we can continually improve the experience for members like you. We appreciate your time and your support.

What is your relationship to Learning Ally, formerly Recording for the Blind & Dyslexic?

I am a member.

I am the parent or guardian of a child who is a member.

I am an educator who acts on behalf of many members.

Other

Do you intend to renew your membership in Learning Ally, formerly RFB&D?

I would like to keep being a member but was not able to renew my membership.

I do not want to continue my membership.

Other

Which of these describes why you did not opt to renew your membership? Please select all of the options that apply to your situation.

I have not been using the membership.

I do not need audiobooks anymore.

I completed or left the educational setting I needed books for.

I found your services too difficult to use.

I found it too hard to play the books I recieved.

I was not able to find any of the books I wanted.

I found that I did not need audiobooks.

Other

How satisfied are you with the following aspects of our service?

Availability of the books I needed

Ease of finding books in the catalog

Ease of ordering

Ease of playing books

Member services (the help line or E-mail help services)

Our services in general

How did you play your books? Please select all that apply.

ReadHear software

Other software player (e.g. EaseReader, EasyReader, Eclipse Reader, etc.)

CD player (e.g. Victor Wave, Victor Vibe, Victor Reader Classic X Plus, PlexTalk, etc.)

Digital player (e.g. Victor Stream, Plextor Pocket, BookSense, etc.)

Windows Media Player or mp3 player

I was never able to play any books.

How satisfied were you with the DAISY players you used?

What product or software did you have the best experience with?

I was not satisfied with any player I tried.

In order to use our digital content, members must use the Download Manager to download their titles. How would you describe the difficulty level of using the download manager?

What is the operating system of the computer or computers you use to access Learning Ally materials?

Mac (OSX, Leopard, Snow Leopard)

Windows (Windows 2000, Windows XP, Windows Vista, Windows 7)

Other

When you had to contact Member Services or Product Support, how was your experience?

They were able to resolve my problem quickly.

They were able to resolve my question after many phone calls and/or E-mails.

They were not able to resolve my problem.

I used the resources on the website and never had to contact Member Services or Product Support.

I never had to contact Member Services or Product Support.

Other

How often did you find yourself needing support with the following:

Help with playing books

Setting up an account

Finding books

How often do you use each of the following other services for accessing printed books:

Bookshare

NLS

Audible.com

Kurzweil or other personal scanning software

Local disability organization or college disability office

Human readers

Other

Overall, how would you grade your experience with Learning Ally, formerly Recording for the Blind & Dyslexic?

Is there anything else you would like us to know about your experiences with our programs and services?

We are working hard to improve our services. May we contact you in the future to let you know about new features or services we may have to offer?

Yes

Maybe

No

We appreciate your help in improving the experience for all members. May we contact you in the future for a more detailed conversation about your experiences with Learning Ally?

Yes

No