This free survey is powered by
  1. Surveys
  2. 2016
  3. February
  4. S
  5. Survey on CEM Using Experience
0%
Exit Survey
 
 

Please give us comments on the using experience of CEM.

Thank you very much for your time and support. Please start with the survey now by clicking on the Next button below.
 
 
 
* What is your department?
   
 
 
By comparing CEM with Oracle form,
Strongly Disagree Disagree Neutral Agree Strongly Agree
* a. History for each case is easier to view and track in CEM.
* b. Performance in CEM is better, for example the loading time.
* c. In CEM, the summary of cases in dashboard can help you to enhance the operation efficiency or process.
* d. Workflow in CEM is more transparent. The latest update of each case can be shown clearly in the system.
* e. CEM is a more comprehensive system as it combines all the forms from different parties in a single platform.
* f. CEM can serve as a common communication platform. The uses of email and telephone become less between different parties.
* g. CEM has more flexibility in role control. Users can choose the owner and the one to follow up.
* h. CEM is more flexible to use. It can be remoted accessed by VDI when out of office.
* i. CEM is more user-friendly.
* j. CEM is easier to read.
 
 
 
Processes will be migrated from Oracle form to CEM in future in batches.
Please allocate all processes below in order of 3 priorities.
**Processes with the first priority are the one you like to migrate to CEM the most**
 
 
 
* Please allocate 4 processes for your FIRST priority
(Processes with the first priority are the one you like to migrate to CEM the most):
 
Sales lead and opportunity
 
Pre-sell handling (e.g. Site visit result, pre-wiring cost estimation and quotation)
 
Order management
 
Service activation
 
Customer profile management
 
Service plan amendment
 
Service maintenance
 
Service relocation
 
Service retention
 
Service suspension / re-activation / termination
 
Equipment collection
 
Other
 

 
 
 
* Please allocate 4 processes for your SECOND priority
(Processes with the first priority are the one you like to migrate to CEM the most):
 
Sales lead and opportunity
 
Pre-sell handling (e.g. Site visit result, pre-wiring cost estimation and quotation)
 
Order management
 
Service activation
 
Customer profile management
 
Service plan amendment
 
Service maintenance
 
Service relocation
 
Service retention
 
Service suspension / re-activation / termination
 
Equipment collection
 
Other
 

 
 
 
* Please allocate the remaining processes for your THIRD priority
(Processes with the first priority are the one you like to migrate to CEM the most):
 
Sales lead and opportunity
 
Pre-sell handling (e.g. Site visit result, pre-wiring cost estimation and quotation)
 
Order management
 
Service activation
 
Customer profile management
 
Service plan amendment
 
Service maintenance
 
Service relocation
 
Service retention
 
Service suspension / re-activation / termination
 
Equipment collection
 
Other
 

 
 
 
* Will online tutorial materials help you to get familiar with CEM?
 
Yes
 
No
 
 
 
* What type of material do you prefer the most?
 
User Manual
 
PowerPoint
 
Video Clip
 
Other
 
 
 
 
What is/ are your overall comment(s) for CEM? (E.g. CEM’s Performance/ Report Tools/ Workflow/ Others)
   
 
 
 
Any other thing(s) about CEM you would like to share with us?